Support Specialist (French Speaker)

Hudl
Barcelona
Workplace: HybridFull timeEUR 22,500 - 37,500 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Teamwork","Adaptability","Customer empathy"]

Support clients using Capture and Scouting solutions for sports teams across Europe and beyond. You’ll field questions across phone, video conferences, and email, troubleshoot technical issues by running diagnostics, and clearly communicate solutions or escalations. Working in an agile, fast-paced environment, you’ll collaborate with product teams to surface customer insights while being available for weekend support.

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FursaFursa
Hudl
Hudl
3 days ago

Support Specialist (French Speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Support clients using Capture and Scouting solutions for sports teams across Europe and beyond. You’ll field questions across phone, video conferences, and email, troubleshoot technical issues by running diagnostics, and clearly communicate solutions or escalations. Working in an agile, fast-paced environment, you’ll collaborate with product teams to surface customer insights while being available for weekend support.
Location: Barcelona
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Work directly with clients using Capture and Scouting solutions for sports organizations across Europe and other regions.
  • •Answer user questions via phone, video conferences, and email.
  • •Troubleshoot technical issues using diagnostics and resolve or escalate as needed.
  • •Communicate solutions clearly, adapting to issues across different technical complexities.
  • •Collaborate with product teams to surface customer insights and support evolving customer needs.

Pay and Benefits

Salary: EUR 22,500 - 37,500 annually
Perks:Health InsuranceRetirement BenefitsRemote WorkEap

Key Requirements

  • •Fluency in both English and French (any other language is a plus).
  • •Comfort answering users’ questions across phone calls, video conferences, and email.
  • •Strong problem-solving skills, including running diagnostics to troubleshoot and resolve technical problems.
  • •Clear, confident communication with a human touch to resolve or escalate issues of varying technical complexity.
  • •Availability to work weekends and handle requests through multiple channels.
Experience:Sports technology
Skills:CommunicationProblem-solvingTeamworkAdaptabilityCustomer empathy
Languages:EnglishFrench
Tech Stack:WyscoutInstatFocus cameras

Company Brief

Hudl
Provides video analysis and performance tools for sports teams and athletes, offering software to capture, review, and share game footage and analytics across youth, amateur, and professional sports organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Lincoln, United States
Founded: 2006
WebsiteLinkedIn