Head of Post-Sales Operations

Wing Assistant
Hong Kong
Workplace: RemoteFull timeUSD 5,000 - 8,000 monthlyFunction: Revenue Operations (RevOps)Skills: ["Stakeholder management","Analytical thinking","Cross-functional judgment","Process discipline","Communication"]

Own and drive the post-sales pipeline from handoff through launch and early stabilization. You’ll manage daily pipeline operations, enforce SLAs and operating cadences, monitor pipeline health and aging, and handle cross-functional escalations across Sales, Talent Acquisition, Staffing, Onboarding, Training, and Customer Success. Build reporting and dashboards for leadership visibility, improve governance and workflows, and prototype lightweight operational tooling to keep pipeline velocity and client activation on track.

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FursaFursa
Wing Assistant
Wing Assistant
1 day ago

Head of Post-Sales Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own and drive the post-sales pipeline from handoff through launch and early stabilization. You’ll manage daily pipeline operations, enforce SLAs and operating cadences, monitor pipeline health and aging, and handle cross-functional escalations across Sales, Talent Acquisition, Staffing, Onboarding, Training, and Customer Success. Build reporting and dashboards for leadership visibility, improve governance and workflows, and prototype lightweight operational tooling to keep pipeline velocity and client activation on track.
Location: Hong Kong
Workplace: Remote
Employment Type: Full time
Job Function: Revenue Operations (RevOps)
Seniority: Sr. Director level

Key Responsibilities

  • •Own daily operational management of the post-sales pipeline from handoff through launch and early stabilization, maintaining accurate CRM/pipeline records.
  • •Monitor pipeline health by reviewing movement, identifying aging/stalled accounts, capacity bottlenecks, and risks to staffing or launch timelines.
  • •Manage sales-to-operations handoff by validating operational requirements, staffing needs, timelines, and special conditions for newly closed accounts.
  • •Oversee staffing and candidate pipeline progress (availability, endorsements, interviews, selections, replacements, and decisions) and escalate when intervention is needed.
  • •Provide pipeline governance and reporting—enforce SLAs, run weekly/monthly health reports with forecasts and recommendations, and improve processes/workflows via tooling prototypes.
Travel: Low travel

Pay and Benefits

Salary: USD 5,000 - 8,000 monthly

Key Requirements

  • •Experience in BPO, outsourcing, staffing, recruitment, SaaS, or other service-based organizations, especially with post-sales handoff processes.
  • •Experience managing client implementation or fulfillment pipelines and working across sales, operations, recruitment, and customer success.
  • •Strong process, SLA, and governance discipline, including designing SLAs, dashboards, workflow automation, and accountability mechanisms.
  • •Technology fluency with CRM and workflow/reporting tools; familiarity with HubSpot, ClickUp, Power BI, or similar systems.
  • •Strong analytical and stakeholder management skills to interpret operational data and drive cross-functional decisions without excessive escalation.
Experience:OutsourcingStaffingRecruitmentSaaSBPO
Skills:Stakeholder managementAnalytical thinkingCross-functional judgmentProcess disciplineCommunication
Tech Stack:CRMHubSpotClickUpPower BIAI tools

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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