Manager, Complex Investigations Unit, BSA/AML & Sanctions Operations

Pathward
United States
Workplace: RemoteFull timeUSD 72,000 - 120,000Function: Legal, Risk & ComplianceExperience: 7+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Communication","Quality-focused documentation","Analytical thinking"]

Lead the Complex Investigations Unit team responsible for reviewing, investigating, and resolving complex, high-risk BSA/AML, sanctions, and fraud matters. Own escalation and routing for urgent cases, manage intake and workload capacity, and ensure SAR decisioning, narratives, and documentation meet regulatory and internal standards. Coach and develop investigators, oversee QC/QA remediation, support examiner-ready case artifacts, and partner cross-functionally across sanctions, fraud, compliance, legal, and technology.

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Pathward
Pathward
22 hours ago

Manager, Complex Investigations Unit, BSA/AML & Sanctions Operations

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Last checked: 15 hours agoStatus: Live

Job Summary

Lead the Complex Investigations Unit team responsible for reviewing, investigating, and resolving complex, high-risk BSA/AML, sanctions, and fraud matters. Own escalation and routing for urgent cases, manage intake and workload capacity, and ensure SAR decisioning, narratives, and documentation meet regulatory and internal standards. Coach and develop investigators, oversee QC/QA remediation, support examiner-ready case artifacts, and partner cross-functionally across sanctions, fraud, compliance, legal, and technology.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Manager level

Key Responsibilities

  • •Lead a team of Complex Investigations Analysts for review, investigation, and resolution of complex, high-risk AML, sanctions, and fraud matters.
  • •Serve as the day-to-day escalation point for urgent/high-severity and multi-account, multi-entity, cross-product investigations, escalating to the VP as needed.
  • •Review and challenge investigative analyses and SAR/no-SAR determinations to confirm they are defensible, sound, and fully documented.
  • •Manage workload assignment, capacity, and coverage, including intake, assignment, and resolution of investigations and monitoring unit caseload scope and risk exposure.
  • •Oversee SAR narratives, CARs, and QC/QA feedback remediation; maintain examiner-ready case artifacts and support regulatory examinations and audits.

Pay and Benefits

Salary: USD 72,000 - 120,000
Perks:Health Insurance401kLife InsuranceDisabilityPaid Leave

Key Requirements

  • •Bachelor’s degree required in Finance, Criminal Justice, Accounting, Business, or a related field.
  • •7+ years of BSA/AML, Sanctions, or Fraud investigations experience, including SAR decisioning and filing.
  • •2+ years of direct people management experience, including coaching, performance management, and talent development.
  • •Demonstrated experience managing complex, high-risk typologies and multi-account or multi-entity investigations.
  • •Working knowledge of transaction monitoring systems and watchlist/screening tools (e.g., Actimize, FCRM, Bridger).
Experience:7+ yearsBSA/AMLSanctionsFraudSAR decisioningTransaction monitoring
Education:Bachelor's
Skills:LeadershipCoachingCommunicationQuality-focused documentationAnalytical thinking
Certifications:CAMS
Languages:English
Tech Stack:ActimizeFCRMBridgerSARSAR narrativesSAR decisioningOFACPEP314(a)Continuing Activity Reports (CARs)QC/QA

Company Brief

Pathward
Provides banking-as-a-service APIs, card issuing, deposit and payment solutions for fintechs, businesses, and partners. Offers integrated banking products including debit cards, program management, and compliance services to enable financial product delivery.
Industry: Fintech Infrastructure
Growth: Established Company
WebsiteLinkedIn