Service BDC Agent - Honda of Serramonte

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 21 - 21 hourlyFunction: Business Development & PartnershipsSkills: ["Interpersonal skills","Customer service","Goal orientation","Organizational skills","Time management"]

Generate and manage service appointment leads from internet customer inquiries for the Honda of Serramonte dealership. Respond to inquiries with prompt, professional, accurate, and courteous communication, enter customer details into CRM, track lead flow with lead management tools, and conduct phone surveys. Work toward store appointment goals, support documentation/reporting, and build product/service knowledge including inventory, financing, and incentive programs.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sonic Automotive
Sonic Automotive
1 day ago

Service BDC Agent - Honda of Serramonte

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Generate and manage service appointment leads from internet customer inquiries for the Honda of Serramonte dealership. Respond to inquiries with prompt, professional, accurate, and courteous communication, enter customer details into CRM, track lead flow with lead management tools, and conduct phone surveys. Work toward store appointment goals, support documentation/reporting, and build product/service knowledge including inventory, financing, and incentive programs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships

Key Responsibilities

  • •Respond to internet inquiries with courtesy, accuracy, professionalism, and customer satisfaction.
  • •Promptly and accurately enter all customer inquiry data into the CRM.
  • •Generate services appointments from customer inquiries.
  • •Conduct phone surveys to assess customer preferences and quality of experience.
  • •Use lead management tools and compile required reports, forms, and documentation on time.

Pay and Benefits

Salary: USD 21 hourly
Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveParental Leave

Key Requirements

  • •Previous BDC experience for an automotive dealership.
  • •Previous experience in a high-volume call center environment or in a commission-driven role.
  • •Excellent interpersonal skills over the phone.
  • •Goal-driven ability to meet and exceed store appointment goals.
  • •Valid driver’s license with an acceptable driving record; must be legally authorized to work in the United States and complete background/MVR review and drug screening.
Experience:AutomotiveCall center
Skills:Interpersonal skillsCustomer serviceGoal orientationOrganizational skillsTime management
Licenses:Driver's license
Languages:English
Tech Stack:CRMLead management tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn