Patient Care Coordinator-Naperville, IL

Sonova
United States
Workplace: OnsiteFull timeUSD 18 - 22 hourlyFunction: Executive & General ManagementExperience: 2+ yearsEducation: associatesSkills: ["Professional communication","Relationship building","Organization","Customer service","HIPAA compliance"]

Coordinate day-to-day patient care in the clinic by scheduling appointments, verifying insurance benefits, collecting intake forms, and maintaining patient files. Provide first-level patient support, including check-in/out and payment processing, while placing outbound calls for follow-up hearing tests. Assist the clinical team with support needs, process repairs under supervision, manage orders and inventory, and submit daily deposits and reports to finance.

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FursaFursa
Sonova
Sonova
16 hours ago

Patient Care Coordinator-Naperville, IL

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Coordinate day-to-day patient care in the clinic by scheduling appointments, verifying insurance benefits, collecting intake forms, and maintaining patient files. Provide first-level patient support, including check-in/out and payment processing, while placing outbound calls for follow-up hearing tests. Assist the clinical team with support needs, process repairs under supervision, manage orders and inventory, and submit daily deposits and reports to finance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Greet patients and provide first-level support, including answering questions, checking patients in/out, and collecting and processing payments
  • •Schedule/confirm patient appointments and place outbound calls for follow-up hearing tests and consultations
  • •Verify insurance benefits/authorization and complete patient benefit checks
  • •Collect intake forms and maintain patient files/notes; prepare bank deposits and submit daily reports to finance
  • •Manage orders and inventory (process patient orders, verify pickup, submit equipment/facility requests, and clean/maintain equipment and instruments)

Pay and Benefits

Salary: USD 18 - 22 hourly
Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •High school diploma or equivalent
  • •Previous customer service experience required
  • •2+ years in a health care environment is preferred
  • •Knowledge of hearing aids is a plus
  • •Ability to communicate professionally in writing and verbally and build relationships with patients, physicians, and clinical staff; knowledge of HIPAA regulations
Experience:2+ yearsHealthcareCustomer serviceHearing care
Education:Associate's
Skills:Professional communicationRelationship buildingOrganizationCustomer serviceHIPAA compliance
Tech Stack:Microsoft OfficeOutlookEMR/EHR

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website