Linear

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

A Customer Success Manager at Linear builds strong relationships with top customers, drives onboarding and adoption, and advocates for customer needs across product, sales, and support. You’ll shape best practices as part of the early team, helping customers realize value, ensuring satisfaction and retention in a remote-first, North America-based environment.

Location: North America, United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and maintain strong relationships with Linear’s largest customers, acting as the primary point of contact for inquiries, concerns, and feedback
•Become a product expert and help customers use Linear to drive business outcomes
•Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand usage and adoption within accounts
•Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive product enhancements
•Collaborate with product, engineering, and sales teams to ensure customer success and retention across accounts

Pay and Benefits

Perks:Health InsuranceDentalVisionEquityRemote WorkPaid LeavePaid ParentalHome OfficeCo-working Space

Key Requirements

•5+ years relevant work experience in a technical customer-facing role
•SaaS and startup experience required; comfortable in a fast-paced, flexible environment
•Strong organizational and time management skills with the ability to handle multiple tasks and prioritise effectively
•Excellent verbal and written communication skills with the ability to articulate complex concepts clearly
•Experience working with product and/or engineering teams and/or developer tools is preferred

Experience:5+ yearsSaaSStartupDeveloper tools

Skills:CommunicationRelationship-buildingTime managementCustomer successStakeholder management

Company Brief

Linear

Linear builds a fast, elegant issue-tracking and product-management platform for software teams, focusing on speed, developer workflows, and AI-assisted tooling to help teams plan, triage, and ship product work more efficiently.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2019

Website LinkedIn Glassdoor

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Linear

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: North America, United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and maintain strong relationships with Linear’s largest customers, acting as the primary point of contact for inquiries, concerns, and feedback
•Become a product expert and help customers use Linear to drive business outcomes
•Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand usage and adoption within accounts
•Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive product enhancements
•Collaborate with product, engineering, and sales teams to ensure customer success and retention across accounts

Pay and Benefits

Perks:Health InsuranceDentalVisionEquityRemote WorkPaid LeavePaid ParentalHome OfficeCo-working Space

Key Requirements

•5+ years relevant work experience in a technical customer-facing role
•SaaS and startup experience required; comfortable in a fast-paced, flexible environment
•Strong organizational and time management skills with the ability to handle multiple tasks and prioritise effectively
•Excellent verbal and written communication skills with the ability to articulate complex concepts clearly
•Experience working with product and/or engineering teams and/or developer tools is preferred

Experience:5+ yearsSaaSStartupDeveloper tools

Skills:CommunicationRelationship-buildingTime managementCustomer successStakeholder management

Company Brief

Linear

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2019

Website LinkedIn Glassdoor