Support Engineer

Prompt
United States
Workplace: RemoteFull timeUSD 90,000 - 125,000 annuallyFunction: Product ManagementExperience: 3+ yearsSkills: ["Communication","Time management","Problem-solving"]

Support Engineer role focused on diagnosing and resolving issues across multiple SaaS products by collaborating with product engineering, client experience, and AI engineering teams; requires debugging production and development environments, writing technical specs, and crafting SQL/scripts to address stakeholder requests.

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FursaFursa
Prompt
Prompt
11 months ago

Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 minutes agoStatus: Live

Job Summary

Support Engineer role focused on diagnosing and resolving issues across multiple SaaS products by collaborating with product engineering, client experience, and AI engineering teams; requires debugging production and development environments, writing technical specs, and crafting SQL/scripts to address stakeholder requests.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Work collaboratively with the product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products
  • •Meet (virtually) with customers and internal stakeholders to diagnose potential issues
  • •Reproduce, debug, and identify root causes of issues in production and development environments
  • •Write detailed technical specifications for product engineers to reproduce and resolve identified issues
  • •Write performant scripts and database queries to resolve issues and respond to stakeholder requests

Pay and Benefits

Salary: USD 90,000 - 125,000 annually
Perks:Remote Work401kHealth InsuranceVisionDentalEquityPaid Leave

Key Requirements

  • •3+ years of experience working as either a Support Engineer or as a Software Developer with customer-facing responsibilities
  • •Working knowledge of MySQL or an equivalent relational database querying language (Postgres, MSSQL, etc.)
  • •Ability to read and write code using at least one modern programming language
  • •Comfortable using Chrome DevTools (or equivalent) to investigate and debug issues with web applications
  • •Proven experience debugging complex API integrations
Experience:3+ yearsHealthcareSaaSCustomer-facing
Skills:CommunicationTime managementProblem-solving
Languages:English
Tech Stack:MySQLPostgreSQLMSSQLPHPPythonJavaScriptVueReactAWSChrome DevTools

Company Brief

Prompt
Provides an AI-powered cloud EMR and practice management platform for outpatient rehab therapy clinics, combining scheduling, documentation, billing, patient engagement, analytics, and AI scribing to improve clinic efficiency and revenue.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Hoboken, United States
Founded: 2017
Glassdoor
Glassdoor: 4.4
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