7 hours ago

Technical Support Associate II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a Tier 2 technical expert in the Genius division, resolving complex escalated cases across POS, payment processing, hardware, software, and networking. You’ll diagnose and drive cases from start to finish with clear communication to clients and internal partners, identify recurring trends, and recommend improvements that reduce future disruptions and enhance reliability. Partner with Product, Engineering, Training, and Support teams globally to strengthen customer success and support long-term POS ecosystem performance.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Drive rapid resolution of complex technical issues across POS, payment processing, hardware, software, and networking for restaurant operators.
•Own escalated support cases from diagnosis through resolution, ensuring timely outcomes and clear communication.
•Identify recurring trends and translate technical insights into recommendations that improve product performance and operational efficiency.
•Enable customer success through technical expertise, improving system reliability, adoption, and performance.
•Contribute to continuous improvement and knowledge sharing to strengthen team capabilities and scale support operations.

Key Requirements

•Proven experience in technical support, help desk, or customer support, successfully resolving complex customer-facing issues.
•Strong troubleshooting across software, hardware, networking, and connectivity, with the ability to identify root causes.
•Excellent communication skills to explain technical concepts to both technical and non-technical audiences.
•Ability to manage competing priorities, exercise sound judgment, and maintain high service levels in a fast-paced environment.
•Customer-first mindset with ownership, accountability, collaboration, and commitment to positive business outcomes.

Experience:PaymentsFintechSaaSHospitalityPoint of sale (POS)

Skills:TroubleshootingCommunicationJudgmentPrioritizationCustomer-first mindset

Tech Stack:Point of Sale (POS)Payment processingEMVMicrosoft 365Active DirectoryNetworking

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

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Global Payments

7 hours ago

Technical Support Associate II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Drive rapid resolution of complex technical issues across POS, payment processing, hardware, software, and networking for restaurant operators.
•Own escalated support cases from diagnosis through resolution, ensuring timely outcomes and clear communication.
•Identify recurring trends and translate technical insights into recommendations that improve product performance and operational efficiency.
•Enable customer success through technical expertise, improving system reliability, adoption, and performance.
•Contribute to continuous improvement and knowledge sharing to strengthen team capabilities and scale support operations.

Key Requirements

•Proven experience in technical support, help desk, or customer support, successfully resolving complex customer-facing issues.
•Strong troubleshooting across software, hardware, networking, and connectivity, with the ability to identify root causes.
•Excellent communication skills to explain technical concepts to both technical and non-technical audiences.
•Ability to manage competing priorities, exercise sound judgment, and maintain high service levels in a fast-paced environment.
•Customer-first mindset with ownership, accountability, collaboration, and commitment to positive business outcomes.

Experience:PaymentsFintechSaaSHospitalityPoint of sale (POS)

Skills:TroubleshootingCommunicationJudgmentPrioritizationCustomer-first mindset

Tech Stack:Point of Sale (POS)Payment processingEMVMicrosoft 365Active DirectoryNetworking

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn