Customer Experience Specialist (Sales Associate) - San Francisco

RealReal
San Francisco
Workplace: OnsiteFull timeUSD 21 - 25 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer obsession","Suggestive selling","Problem-solving","Organizational skills","Time management","Adaptability","Teamwork","Professionalism"]

Drive retail sales and deliver a best-in-class customer experience by educating shoppers on sustainable fashion, guiding engagement and suggestive selling, and supporting the consignment process from drop-off expectations to shipment quality checks. Manage multiple customer journeys, build loyalty through outreach and service, assist consignor relations, and support store opening/closing and daily operational tasks in a fast-paced, metrics-driven environment.

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RealReal
RealReal
13 hours ago

Customer Experience Specialist (Sales Associate) - San Francisco

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Drive retail sales and deliver a best-in-class customer experience by educating shoppers on sustainable fashion, guiding engagement and suggestive selling, and supporting the consignment process from drop-off expectations to shipment quality checks. Manage multiple customer journeys, build loyalty through outreach and service, assist consignor relations, and support store opening/closing and daily operational tasks in a fast-paced, metrics-driven environment.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Educate customers on The RealReal’s mission and business structure.
  • •Drive sales through customer engagement, suggestive selling, and product knowledge.
  • •Communicate the consignment process and set proper expectations with consignors during drop-off.
  • •Review and process items for shipment while ensuring cataloging and quality standards.
  • •Support customer journeys and store operations, including outreach, opening/closing, and daily replenishment and brand standards.

Pay and Benefits

Salary: USD 21 - 25 hourly
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionRemote WorkPaid LeaveEquity

Key Requirements

  • •1+ years retail experience in a customer or business-facing position.
  • •Ability to work flexible hours, including holidays, evenings, and weekends.
  • •Dedication to delivering an elevated experience to customers and employees.
  • •Strong problem-solving skills to meet customer needs.
  • •Positive, friendly demeanor with integrity and professionalism, plus strong organizational and time-management skills.
Experience:RetailCustomer serviceLuxuryConsignment
Skills:Customer obsessionSuggestive sellingProblem-solvingOrganizational skillsTime managementAdaptabilityTeamworkProfessionalism
Tech Stack:Google SuiteSalesforceMacIOS

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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