Senior Engagement Manager, Client Success

Stepful
New York
Workplace: RemoteFull timeUSD 145,000 - 165,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Problem-solving","Project management","Analytical thinking"]

Oversee a portfolio of Stepful for Business clients, ensuring delivery of healthcare training programs and driving renewals and expansions. You’ll manage client relationships, collaborate with internal teams to meet learning outcomes, track key metrics, and translate client needs into strategic account plans that advance Stepful’s commercial and client goals.

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FursaFursa
Stepful
Stepful
4 months ago

Senior Engagement Manager, Client Success

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Last checked: 7 hours agoStatus: Live

Job Summary

Oversee a portfolio of Stepful for Business clients, ensuring delivery of healthcare training programs and driving renewals and expansions. You’ll manage client relationships, collaborate with internal teams to meet learning outcomes, track key metrics, and translate client needs into strategic account plans that advance Stepful’s commercial and client goals.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Serve as the primary client point of contact, building strong client relationships and addressing concerns effectively.
  • •Develop and manage delivery plans for Stepful's programs, collaborating with internal teams to ensure strong outcomes and high client satisfaction.
  • •Monitor key program metrics, including commercial outcomes and learning outcomes, and take action to address issues.
  • •Own contract renewals and identify and pursue expansion opportunities (partnering with sales where relevant).
  • •Translate client needs into actionable account strategies, outlining clear success roadmaps that meet commercial objectives and client talent goals.

Pay and Benefits

Salary: USD 145,000 - 165,000 annually
Equity and Bonus:Equity
Perks:Equity401kLearning BudgetPaid Leave

Key Requirements

  • •Proven experience independently managing senior client relationships at large, complex organizations; ability to build trust, handle difficult conversations, and influence clients.
  • •Strong project management skills with the ability to manage complex programs and multiple stakeholders.
  • •Strong commercial acumen with the ability to identify opportunities to better serve a client and deepen partnerships.
  • •Strategic thinker who can operate at both big-picture and detailed levels and execute on the plan.
  • •Very comfortable analyzing data, tracking progress, and driving data‑informed decisions.
Experience:HealthcareEdtech
Skills:CommunicationRelationship-buildingProblem-solvingProject managementAnalytical thinking

Company Brief

Stepful
Stepful provides a digital platform offering tools for habit formation, goal setting, and small daily actions to help users improve productivity, wellbeing, and long-term personal development through structured routines and tracking features.
Industry: Wellness & Preventive Health
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