Collections Specialist / Debt Recovery Specialist (Pakistan)

Yango
Pakistan
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","De-escalation","Compliance-minded","Record keeping"]

Handle outbound collections for overdue installment payments by calling customers, negotiating sustainable repayment arrangements, and de-escalating difficult conversations. Maintain detailed interaction and follow-up records, collaborate with internal teams when extra support is needed, and ensure compliance with internal standards and applicable regulations. This remote role requires strong communication in English and Urdu, debt collection experience, and comfort using CRM and automated dialing tools.

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FursaFursa
Yango
Yango
6 hours ago

Collections Specialist / Debt Recovery Specialist (Pakistan)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Handle outbound collections for overdue installment payments by calling customers, negotiating sustainable repayment arrangements, and de-escalating difficult conversations. Maintain detailed interaction and follow-up records, collaborate with internal teams when extra support is needed, and ensure compliance with internal standards and applicable regulations. This remote role requires strong communication in English and Urdu, debt collection experience, and comfort using CRM and automated dialing tools.
Location: Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Make outbound calls to customers using an automated dialing system
  • •Negotiate sustainable repayment arrangements and secure commitments to pay while handling objections professionally
  • •De-escalate challenging customer situations and collaborate with internal teams when additional support is needed
  • •Maintain accurate records of customer interactions, payment arrangements, and follow-up actions

Pay and Benefits

Perks:Health InsuranceAnnual Bonus

Key Requirements

  • •6+ months of experience in debt collection or debt recovery
  • •Fluency in English and Urdu with excellent spoken and written communication skills
  • •Ability to balance firmness with empathy and confidently de-escalate difficult conversations
  • •Experience working with CRM platforms and automated dialing systems
  • •Reliable high-speed internet connection and call equipment (headset and high-quality microphone)
Experience:Debt collectionDebt recoveryCustomer experience
Skills:CommunicationEmpathyDe-escalationCompliance-mindedRecord keeping
Languages:EnglishUrdu
Tech Stack:CRMAutomated dialing systemHeadsetMicrophoneHigh-speed internet

Company Brief

Yango
Offers ride-hailing and mobility services through the Yango platform, operating in multiple markets including the UAE. The company provides app-based transportation and related digital services for consumers and drivers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2018
WebsiteLinkedIn