ConductorOne

5 months ago

Enterprise, Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Role focusing on hands-on implementation and onboarding for technical SaaS products, guiding small to mid-sized accounts from sales hand-off to go-live. You’ll configure systems and APIs, train customers, manage account health, and drive scalable processes, with close collaboration across Sales, Product, and Engineering to ensure rapid value and renewals.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead Implementations: Own the full onboarding cycle from sales hand-off to go-live for commercial accounts. Accountable to quick time to value metrics and ensure a smooth, efficient implementation experience.
•Technical Configuration & Setup: Get hands-on with customer configurations, system integrations, and technical troubleshooting to unblock go-lives and drive adoption.
•Customer Training: Conduct training sessions and create enablement materials to ensure customers understand how to use the platform effectively, with a focus on self-sufficiency.
•Account Management: Manage a portfolio of small to mid-sized accounts, monitoring customer health, driving engagement, and identifying opportunities for expansion.
•Project Management: Act as project manager for multiple simultaneous onboardings. Create quick project plans, coordinate tasks, and communicate status to customers and internal stakeholders.

Key Requirements

•3-5 years of experience in customer-facing implementation, onboarding, or technical account management roles with SaaS products
•Experience in IAM, IT, Security, or adjacent spaces is a plus
•Proven track record of onboarding multiple customers simultaneously with technical products involving system integrations
•Strong project management skills with the ability to juggle priorities and keep implementations on track
•Technical aptitude and comfort getting hands-on with product configuration, APIs, and integrations

Experience:3-5 yearsSaaSSecurityIAM

Skills:CommunicationProject managementTrainingCustomer-supportOnboarding

Tech Stack:APIsIntegrationsIAMIdentity securitySaaS

Company Brief

ConductorOne

Provides identity infrastructure and access governance platform to help security and IT teams manage, automate, and secure user access across SaaS applications and cloud infrastructure.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Early Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2020

Website LinkedIn

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ConductorOne

5 months ago

Enterprise, Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead Implementations: Own the full onboarding cycle from sales hand-off to go-live for commercial accounts. Accountable to quick time to value metrics and ensure a smooth, efficient implementation experience.
•Technical Configuration & Setup: Get hands-on with customer configurations, system integrations, and technical troubleshooting to unblock go-lives and drive adoption.
•Customer Training: Conduct training sessions and create enablement materials to ensure customers understand how to use the platform effectively, with a focus on self-sufficiency.
•Account Management: Manage a portfolio of small to mid-sized accounts, monitoring customer health, driving engagement, and identifying opportunities for expansion.
•Project Management: Act as project manager for multiple simultaneous onboardings. Create quick project plans, coordinate tasks, and communicate status to customers and internal stakeholders.

Key Requirements

•3-5 years of experience in customer-facing implementation, onboarding, or technical account management roles with SaaS products
•Experience in IAM, IT, Security, or adjacent spaces is a plus
•Proven track record of onboarding multiple customers simultaneously with technical products involving system integrations
•Strong project management skills with the ability to juggle priorities and keep implementations on track
•Technical aptitude and comfort getting hands-on with product configuration, APIs, and integrations

Experience:3-5 yearsSaaSSecurityIAM

Skills:CommunicationProject managementTrainingCustomer-supportOnboarding

Tech Stack:APIsIntegrationsIAMIdentity securitySaaS

Company Brief

ConductorOne

Provides identity infrastructure and access governance platform to help security and IT teams manage, automate, and secure user access across SaaS applications and cloud infrastructure.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Early Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2020

Website LinkedIn