Global Change Coordinator

NTT
Mumbai
Workplace: OnsiteFull timeFunction: Executive & General ManagementEducation: bachelorsSkills: ["Planning","Adaptability","Communication","Active listening","Resilience"]

Coordinate and execute change management activities while serving as second-line support for medium-complexity incidents and requests. Proactively monitor client queues, investigate and resolve technical issues in line with SLAs, maintain accurate ticket updates, and support shift handover with clear risk and mitigation planning. Collaborate with clients and internal teams, optimize and automate routine work, coach L1/Service desk teams, and audit tickets to improve quality and reduce recurring volume.

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FursaFursa
NTT
NTT
2 days ago

Global Change Coordinator

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Last checked: 2 days agoStatus: Live

Job Summary

Coordinate and execute change management activities while serving as second-line support for medium-complexity incidents and requests. Proactively monitor client queues, investigate and resolve technical issues in line with SLAs, maintain accurate ticket updates, and support shift handover with clear risk and mitigation planning. Collaborate with clients and internal teams, optimize and automate routine work, coach L1/Service desk teams, and audit tickets to improve quality and reduce recurring volume.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Provide second-line support by reviewing client requests and tickets and resolving incidents and requests of medium complexity.
  • •Proactively monitor queues and infrastructure, identify/analyze/log issues before escalation, and update tickets with actions taken.
  • •Coordinate change management by logging change requests, executing approved maintenance activities, and auditing incident/request tickets for quality.
  • •Conduct shift handovers by highlighting key tickets and upcoming critical tasks; escalate tickets to the right teams when needed.
  • •Partner with automation and other teams to optimize and automate routine tasks and support disaster recovery and related operational activities as needed.

Key Requirements

  • •Proficiency with networking/security technologies including Pulse Secure SSL VPN, Palo Alto, Fortinet, and Cisco Nexus switches/routers/firewalls.
  • •At least one technical certification in one of the above technologies.
  • •Strong planning skills to anticipate and adapt to changing operational circumstances.
  • •Ability to communicate effectively across cultures and practice active listening and client-centric communication.
  • •Bachelor’s degree in IT/Computing (or equivalent qualification/experience).
Experience:NetworkingManaged servicesIT operationsIncident managementChange management
Education:Bachelor's
Skills:PlanningAdaptabilityCommunicationActive listeningResilience
Tech Stack:Pulse SecureSSL VPNPalo AltoFortinetCiscoCisco NexusSwitchesRoutersFirewallsTicketing toolsAutomation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn