BDC Associate Fixed Ops - Lexus of Birmingham

Sonic Automotive
United States
Workplace: OnsiteFull time17 - 20Function: Business Development & PartnershipsSkills: ["Communication","Professionalism","Teamwork","Organizational skills","Time management","Ethical behavior"]

Generate service sales appointments from internet inquiries for new and pre-owned vehicles. Deliver a premium customer experience by promptly responding to questions, accurately entering inquiry details into a CRM, and using lead management tools to track customer interest. Conduct phone surveys, handle follow-up and reporting, and develop product knowledge across services, inventory, and financing/incentive programs. May also perform cashier duties as requested.

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Sonic Automotive
Sonic Automotive
20 hours ago

BDC Associate Fixed Ops - Lexus of Birmingham

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Generate service sales appointments from internet inquiries for new and pre-owned vehicles. Deliver a premium customer experience by promptly responding to questions, accurately entering inquiry details into a CRM, and using lead management tools to track customer interest. Conduct phone surveys, handle follow-up and reporting, and develop product knowledge across services, inventory, and financing/incentive programs. May also perform cashier duties as requested.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Entry level

Key Responsibilities

  • •Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • •Enter all customer inquiry data into the CRM promptly and accurately.
  • •Generate service appointments from customer inquiries.
  • •Conduct phone surveys to assess customer preferences and quality of experience.
  • •Utilize lead management tools to manage inquiry flow and compile reports and documentation on time; perform cashier duties as requested.

Pay and Benefits

Salary: 17 - 20

Key Requirements

  • •Excellent verbal and written communication skills.
  • •Strong MS Office Suite computer skills.
  • •Ability to work independently and as part of a team in a fast-paced environment.
  • •Ability to work in a call center environment.
  • •Ability to read and comprehend rules, regulations, policies, and procedures.
Experience:Automotive
Skills:CommunicationProfessionalismTeamworkOrganizational skillsTime managementEthical behavior
Languages:English
Tech Stack:CRM softwareLead management toolsMS Office Suite

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn