Executive - Customer Experience - Freight Forwarding

DP World
Mumbai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: []

Own customer experience for freight forwarding engagements by serving as a day-to-day point of contact and supporting smooth service delivery. Work within the commercial organization onsite in Mumbai to align customer needs with operations, helping ensure a high-quality customer service experience. Collaborate internally to maintain strong customer communication and service outcomes, supporting the organization’s customer experience goals for freight forwarding.

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DP World
DP World
1 day ago

Executive - Customer Experience - Freight Forwarding

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own customer experience for freight forwarding engagements by serving as a day-to-day point of contact and supporting smooth service delivery. Work within the commercial organization onsite in Mumbai to align customer needs with operations, helping ensure a high-quality customer service experience. Collaborate internally to maintain strong customer communication and service outcomes, supporting the organization’s customer experience goals for freight forwarding.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Requirements

  • •Bachelor's Degree
  • •Customer Service
  • •Freight forwarding customer experience
Education:Bachelor's
Languages:US

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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Glassdoor: 3.6
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