Payroll Specialist

Arketa
United States
Workplace: RemoteFull timeUSD 54,000 - 68,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Communication","Attention to detail","Organizational skills","Problem-solving"]

Build and scale payroll onboarding and support for wellness studios adopting Arketa Payroll. Guide customers through setup and migrations, help them complete their first payroll with confidence, and resolve payroll and product issues via email, chat, and video calls. Own customer issues end-to-end, escalate complex cases, and continuously improve onboarding, help center content, and internal support playbooks.

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Arketa
Arketa
1 day ago

Payroll Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Build and scale payroll onboarding and support for wellness studios adopting Arketa Payroll. Guide customers through setup and migrations, help them complete their first payroll with confidence, and resolve payroll and product issues via email, chat, and video calls. Own customer issues end-to-end, escalate complex cases, and continuously improve onboarding, help center content, and internal support playbooks.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Guide customers through Arketa Payroll setup and onboarding, including collecting and entering payroll, tax, banking, and employee information.
  • •Support customers migrating from another payroll provider and ensure they’re prepared to run their first payroll.
  • •Answer customer questions about payroll, taxes, employee setup, deductions, direct deposit, and payroll processing.
  • •Troubleshoot payroll and product issues via email, chat, and video calls when needed, owning issues from initial contact to resolution.
  • •Identify recurring pain points and recommend improvements; help create help center articles, internal documentation, and support playbooks; share feedback with Product and Engineering.

Pay and Benefits

Salary: USD 54,000 - 68,000 annually
Perks:Health InsuranceDentalVisionPaid LeaveParental LeaveGym Membership

Key Requirements

  • •2+ years of experience supporting payroll, HR, accounting, or SaaS customers.
  • •Knowledge of payroll fundamentals, including employee setup, payroll schedules, taxes, deductions, and year-end forms.
  • •Experience with payroll software such as Gusto, Paychex, ADP, Rippling, Homebase, QuickBooks Payroll, or similar platforms.
  • •Strong customer service and communication skills.
  • •Excellent attention to detail, organizational skills, and the ability to manage multiple customer conversations and priorities.
Experience:2+ yearsSaaSPayrollHRAccounting
Skills:Customer serviceCommunicationAttention to detailOrganizational skillsProblem-solving
Tech Stack:GustoPaychexADPRipplingHomebaseQuickBooks PayrollIntercomHubSpot

Company Brief

Arketa
Arketa (Sutra Fitness, Inc.) provides an all‑in‑one business platform for boutique fitness and wellness studios, offering booking, payments, branded apps, on‑demand content and AI tools to streamline operations and grow memberships.
Industry: Fitness
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor