Technical Training Analyst

NTT
Noida
Full timeFunction: Education & TrainingExperience: 3+ yearsSkills: ["Class presentation","Facilitation","Communication","Multi-tasking","Attention to detail"]

Develop and deliver technical training for external clients and helpdesk staff, partnering with client and functional teams to identify course content needs. Edit and maintain e-learning, virtual, blended, and classroom curricula covering hardware, enterprise software, storage, networking, and IT management techniques. Create training visuals and materials, evaluate training effectiveness, coach learners, and keep accurate records while staying current on industry best practices.

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FursaFursa
NTT
NTT
2 months ago

Technical Training Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Develop and deliver technical training for external clients and helpdesk staff, partnering with client and functional teams to identify course content needs. Edit and maintain e-learning, virtual, blended, and classroom curricula covering hardware, enterprise software, storage, networking, and IT management techniques. Create training visuals and materials, evaluate training effectiveness, coach learners, and keep accurate records while staying current on industry best practices.
Location: Noida
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Design and edit basic e-learning, virtual, blended, and classroom curriculum for service desk training.
  • •Develop and maintain training materials such as handbooks, job aids, and presentations, aligned to business timelines.
  • •Assess training needs, create training plans, and deliver course materials including web-based and classroom training.
  • •Evaluate training effectiveness and revise programs to improve the learning experience.
  • •Provide coaching and feedback to help learners improve and maintain records of training activities and progress.

Key Requirements

  • •Bachelor’s degree in education, instructional design, or a related field.
  • •3+ years designing and delivering training programs, preferably in a helpdesk or technical support environment.
  • •Excellent written and verbal communication skills.
  • •Strong organizational and project management skills.
  • •Ability to work independently and as part of a team, with strong attention to detail.
Experience:3+ yearsHelpdeskTechnical support
Education:
Skills:Class presentationFacilitationCommunicationMulti-taskingAttention to detail
Certifications:ITIL V4CompTIA A+
Tech Stack:Learning management systems (LMS)LMSE-learningVirtual trainingBlended learningClassroom curriculumVisual and audio equipmentCourseware resources

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn