Support Administrator ( NOC )

Pythian
India
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Communication","Multitasking","Stress tolerance","Problem-solving","Attention to procedure"]

Join the NOC team to support managed database and application infrastructure for customers in a 24x7 environment. Monitor performance and alerts, respond to incidents, escalate per protocol, and coordinate operational procedures. Administer and troubleshoot servers at database/infrastructure level, perform proactive daily checks, and maintain knowledge of ITSM and monitoring tools. Work rotational shifts/on-call coverage while improving operational processes through automation and best practices.

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FursaFursa
Pythian
Pythian
3 days ago

Support Administrator ( NOC )

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Join the NOC team to support managed database and application infrastructure for customers in a 24x7 environment. Monitor performance and alerts, respond to incidents, escalate per protocol, and coordinate operational procedures. Administer and troubleshoot servers at database/infrastructure level, perform proactive daily checks, and maintain knowledge of ITSM and monitoring tools. Work rotational shifts/on-call coverage while improving operational processes through automation and best practices.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide Network Operations Center (NOC) support in a 24x7 environment
  • •Monitor application performance and system alerts using monitoring tools
  • •Respond to incidents and escalate issues according to established protocols, including status updates
  • •Trigger and manage operational procedures for production incidents and coordinate customer/customer-team communication
  • •Configure, administer, and troubleshoot servers and administer proactive database and infrastructure daily checks

Pay and Benefits

Perks:Remote WorkLearning BudgetWellness StipendPaid Leave

Key Requirements

  • •3+ years of experience in a similar support role
  • •Ability to operate in a 24x7 environment with shifts, including weekends and holidays
  • •GCP background in a Linux environment
  • •Familiarity with Windows, Linux, and network administration concepts
  • •Excellent English communication skills and ability to handle stressful, multi-issue incidents while following established procedures
Experience:3+ years
Skills:CommunicationMultitaskingStress toleranceProblem-solvingAttention to procedure
Certifications:MCSECCNA
Languages:English
Tech Stack:GCPLinuxWindowsNetwork administrationSQL ServerICINGAZabbixPrometheusGrafanaShell scriptingITSM

Company Brief

Pythian
Provides data, cloud, and managed services to help organizations migrate, operate, and optimize analytics, databases, and cloud infrastructure across hybrid and multi-cloud environments.
Industry: Consulting
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Ottawa, Canada
Founded: 1997
WebsiteLinkedIn