Kit

1 day ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own a portfolio of 50–75 high-value creator accounts, using data and proactive strategy to improve retention and drive expansion. Partner with Product, Marketing, Support, and internal teams to optimize creators’ email strategy and fully leverage the platform. Shadow calls early, learn success workflows and reporting tools, and evolve the customer success framework by identifying patterns, running tests, and recommending the right playbooks and features.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Dive into core platform, internal success workflows, and reporting tools; shadow customer calls and review creator portfolios to understand segmentation and benchmarks.
•Manage a growing portfolio (50–75 accounts) with proactive, strategic guidance to drive retention and expansion outcomes.
•Run strategic initiatives and tests based on hypotheses; use metrics and internal tools to measure impact and scale what works.
•Collaborate cross-functionally with Product, Marketing, and Support to surface creator needs and improve creator experience and feature adoption.
•Develop account plans and success strategies as a strategic pillar; identify patterns in creator needs and contribute to evolving the customer success framework.

Pay and Benefits

Salary: USD 126,000 annually

Equity and Bonus:Equity

Perks:Profit SharingEquity401kHealth InsuranceDentalVisionHome OfficeLearning BudgetGender AffirmingChildcare BenefitPaid LeavePaid HolidaysSick TimeParental LeaveSabbatical

Key Requirements

•4+ years in Customer Success, Account Management, or Creator Partnerships, with proven ownership of customer outcomes.
•Experience managing a high-value customer portfolio with measurable, quantifiable impact.
•Strong data fluency using email performance metrics, retention KPIs, and internal reporting tools to analyze results.
•Clear consultative communication (written, verbal, and async) and relationship-building skills with creators and their teams.
•Comfort collaborating cross-functionally across Product, Support, and Marketing in a fast-paced SaaS or startup environment.

Experience:4+ yearsSaaSCreator economyB2C SMBs

Skills:Relationship managementValue deliveryEmotional intelligenceConsultative communicationProblem solving

Tech Stack:HubSpotMixpanelNotionSlackClaude

Company Brief

Kit

Kit (formerly ConvertKit) is an email-first operating system for professional creators, offering email marketing, automations, commerce, and an app store to help creators grow, monetize, and manage their audiences.

Industry: Influencer & Creator Economy

Company Size: Medium (51 to 250 employees)

Revenue: USD 25M to 50M

Growth: Scaleup

Valuation: USD 100M to 250M

Funding: Seed

Headquarters: Boise, United States

Founded: 2013

Glassdoor: 5.0

Website LinkedIn Glassdoor

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Kit