IT&D Manager, Service Management - CMDB / HAM (Hyderabad, Telangana, IN, N/A)
Reckitt
Hyderabad
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 15+ yearsEducation: bachelorsSkills: ["Ownership","Accountability","Stakeholder influencing","Collaboration","Data-driven decision making"]Own and govern global Configuration Management Database (CMDB) and Hardware Asset Management (HAM) processes within a SIAM operating model, ensuring end-to-end governance, execution, and data quality. Drive CMDB strategy, service mapping, and dependency modelling, and integrate CMDB/HAM with core ITSM processes. Serve as ServiceNow process authority for workflow and data models across a multi-vendor ecosystem, using KPIs and analytics to improve performance, resilience, and service value.
