Sr. Business Systems Analyst, ServiceNow AI and Automation (Remote)

Crowdstrke
United States
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: bachelorsSkills: ["Stakeholder management","Communication","Problem-solving"]

Senior Business Systems Analyst with deep ServiceNow expertise to translate business needs into scalable, automated, AI-assisted workflows. Partners with stakeholders, architects, and developers to design solutions across ITSM/HRSD/CSM and other ServiceNow areas, driving adoption of self-service automation and data quality improvements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Crowdstrke
Crowdstrke
4 months ago

Sr. Business Systems Analyst, ServiceNow AI and Automation (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Senior Business Systems Analyst with deep ServiceNow expertise to translate business needs into scalable, automated, AI-assisted workflows. Partners with stakeholders, architects, and developers to design solutions across ITSM/HRSD/CSM and other ServiceNow areas, driving adoption of self-service automation and data quality improvements.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Partner with business stakeholders to maintain a prioritized strategic roadmap, coordinating and executing enhancements and projects across the ServiceNow platform.
  • •Translate business needs into scalable functional and technical requirements, with a strong focus on AI-assisted and automated workflows.
  • •Design and enable automation using ServiceNow capabilities such as NOW Assist GenAI for Enterprise, Flow Designer, orchestration, Virtual Agent, decision logic, and platform integrations.
  • •Define guardrails, acceptance criteria, and success metrics for automation and AI-assisted solutions.
  • •Collaborate with developers and architects, guiding solution design without owning code delivery.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveEquity

Key Requirements

  • •Bachelor’s degree (technical degree preferred).
  • •10+ years of experience implementing, configuring, and administering SaaS business systems, with at least 4 years of ServiceNow experience.
  • •Strong ServiceNow platform experience across multiple workflows (e.g., ITSM, HRSD, CSM, Employee Center).
  • •Demonstrated experience designing and implementing automation and self-service solutions on ServiceNow.
  • •Ability to translate ambiguous business problems into pragmatic, automated solutions.
Experience:10+ yearsServiceNowSaaSITSMHRSDCSMAutomation
Education:Bachelor's
Skills:Stakeholder managementCommunicationProblem-solving
Tech Stack:ServiceNowNOW Assist GenAIFlow DesignerVirtual AgentCMDBCSDMAsset & Configuration ManagementITSMITIL

Company Brief

Crowdstrke
Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2011
Glassdoor
Glassdoor: 4.4
WebsiteLinkedIn