Managed Helpdesk Support Analyst (Dutch/French Speaking)

Keyloop
Prague
Workplace: HybridFull timeCZK 587,340 - 717,860 annuallyFunction: Customer Support (Service Desk)Skills: ["Empathy","Communication","Problem-solving","Mentoring","Prioritization"]

Own and progress customer support cases through troubleshooting and resolution, ensuring timely escalation and accurate documentation. Respond with empathy, communicate clearly across a global team and multiple stakeholders, and help drive continuous improvement through root-cause analysis, training-gap identification, and case reduction initiatives. Build product knowledge of Keyloop’s suite and toolset, and mentor colleagues to improve support quality and expedite resolutions.

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Keyloop
Keyloop
16 hours ago

Managed Helpdesk Support Analyst (Dutch/French Speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own and progress customer support cases through troubleshooting and resolution, ensuring timely escalation and accurate documentation. Respond with empathy, communicate clearly across a global team and multiple stakeholders, and help drive continuous improvement through root-cause analysis, training-gap identification, and case reduction initiatives. Build product knowledge of Keyloop’s suite and toolset, and mentor colleagues to improve support quality and expedite resolutions.
Location: Prague
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own and progress helpdesk cases through troubleshooting, diagnosing, and resolving to successful closure.
  • •Escalate cases in good time and ensure solutions are documented with written guidance and procedures.
  • •Communicate cooperatively with team members, other departments, and management to deliver timely resolutions.
  • •Use root cause analysis where necessary and identify training gaps to recommend improvements.
  • •Acquire and absorb knowledge of the Keyloop product suite and coach/mentor colleagues to expedite resolution.

Pay and Benefits

Salary: CZK 587,340 - 717,860 annually

Key Requirements

  • •Fluency in Dutch and/or French.
  • •Experience supporting customers with high performance, productivity, and customer satisfaction.
  • •Understanding of the automotive industry and specialism in a business area.
  • •Experience with Keyloop Autoline / Autoline Drive product or Keyloop helpdesk support.
  • •Strong investigation, analytical, problem-solving, and troubleshooting skills.
Experience:AutomotiveIT/softwareAfter-sales
Skills:EmpathyCommunicationProblem-solvingMentoringPrioritization
Languages:DutchFrench

Company Brief

Keyloop
Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.
Industry: Automotive
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Belfast, United Kingdom
Founded: 2018
WebsiteLinkedIn