Senior Customer Success Manager

FleetWorks
Chicago
Workplace: OnsiteFull timeUSD 100 - 200 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Communication","Collaboration","Problem-solving","Stakeholder management","Customer empathy"]

Join FleetWorks as the second member of the customer success team to own and scale post-sale relationships, manage pilots from kickoff to renewal, and collaborate with engineering to tailor integrations. You’ll build the CS foundation, drive customer education, and help define scalable processes for an enterprise freight-tech platform delivering immediate value.

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FursaFursa
FleetWorks
FleetWorks
6 months ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Join FleetWorks as the second member of the customer success team to own and scale post-sale relationships, manage pilots from kickoff to renewal, and collaborate with engineering to tailor integrations. You’ll build the CS foundation, drive customer education, and help define scalable processes for an enterprise freight-tech platform delivering immediate value.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage the full customer lifecycle, acting as the primary owner from pilot kickoff through implementation, adoption, and renewal.
  • •Program manage high-stakes pilots and implementations, ensuring timelines are met and customers realize immediate value from our platform.
  • •Work closely with Engineering to scope and deliver on individual customer integration requirements, acting as the technical voice of the customer.
  • •Build the CS foundation (0-to-1) by creating documentation, establishing operating procedures, and designing the engagement cadences we need to scale.
  • •Drive ongoing customer education, ensuring users understand the full power of our voice agents and platform features.

Pay and Benefits

Salary: USD 100 - 200 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionEquity

Key Requirements

  • •Professional experience in b2b customer success, account management, sales engineering or implementation in an entrepreneurial environment.
  • •Must have Enterprise level freight tech experience, managing large multithreaded broker accounts and smaller firms.
  • •A 'builder' mindset, excited to be the second member of the team and work on 0-1 projects like building playbooks and defining processes.
  • •Technical aptitude, comfortable with complex requirements gathering and configurations and collaborating with engineers.
  • •A healthy appreciation for hard problems as we transform a massive, complex industry.
Experience:6+ yearsFreight techB2bEnterprise software
Skills:CommunicationCollaborationProblem-solvingStakeholder managementCustomer empathy

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

FleetWorks
Provides an AI-driven fleet operations platform that optimizes routing, dispatch, vehicle maintenance, and driver performance analytics to reduce operating costs, improve utilization, and lower emissions for commercial vehicle fleets.
Industry: Logistics
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