BDC Associate Fixed Ops - Town and Country Toyota

Sonic Automotive
Charlotte
Workplace: OnsiteFull timeUSD 15 - 18 hourlyFunction: Business Development & PartnershipsSkills: ["Communication","Teamwork","Organizational skills","Time management","Customer focus"]

Manage inbound internet service leads for new and pre-owned vehicles by responding promptly and professionally, entering inquiry details into the CRM, and generating service appointments. Use lead management tools and track customer interest, conduct phone surveys to understand preferences and service experience quality, and complete reports and documentation. Learn dealer products, services, inventory, and financing/incentive programs while providing an ethical, customer-first experience.

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Sonic Automotive
Sonic Automotive
2 days ago

BDC Associate Fixed Ops - Town and Country Toyota

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Manage inbound internet service leads for new and pre-owned vehicles by responding promptly and professionally, entering inquiry details into the CRM, and generating service appointments. Use lead management tools and track customer interest, conduct phone surveys to understand preferences and service experience quality, and complete reports and documentation. Learn dealer products, services, inventory, and financing/incentive programs while providing an ethical, customer-first experience.
Location: Charlotte
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Entry level

Key Responsibilities

  • •Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • •Promptly and accurately enter customer inquiry data into the CRM.
  • •Generate service appointments from customer inquiries.
  • •Conduct phone surveys to assess customer preferences and quality of experience.
  • •Effectively utilize lead management tools, compile reports/forms, and perform cashier duties as requested.

Pay and Benefits

Salary: USD 15 - 18 hourly
Perks:Health InsuranceDentalVisionHsa401kPaid LeaveCar Purchase

Key Requirements

  • •Excellent verbal and written communication skills.
  • •Strong MS Office Suite computer skills.
  • •Ability to work independently and as part of a team in a fast-paced environment.
  • •Ability to work in a call center environment.
  • •Ability to read and comprehend rules, regulations, policies and procedures.
Experience:Automotive
Skills:CommunicationTeamworkOrganizational skillsTime managementCustomer focus
Languages:English (US)
Tech Stack:CRMMS OfficeLead management tools

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn