Customer Service Representative

WSP
United States
Workplace: HybridFull timeUSD 21.44 - 22.07 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Verbal communication","Active listening","Documentation","Multitasking","Computer proficiency"]

Deliver friendly, efficient customer support for tolling services by assisting with phone calls, responding to customer emails, and processing account and transponder requests. Review license plate images, verify vehicle and DMV information, and handle inbound mail including payments and account updates. Maintain compliance, meet attendance and performance/KPI standards, and navigate multiple screens and software while delivering strong documentation and communication.

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FursaFursa
WSP
WSP
2 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver friendly, efficient customer support for tolling services by assisting with phone calls, responding to customer emails, and processing account and transponder requests. Review license plate images, verify vehicle and DMV information, and handle inbound mail including payments and account updates. Maintain compliance, meet attendance and performance/KPI standards, and navigate multiple screens and software while delivering strong documentation and communication.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist with customer service calls and manage call times to meet quality and KPI targets.
  • •Review license plate images by entering correct license plate and verifying vehicle and DMV information.
  • •Process customer requests for new/additional transponders and requests for new ExpressToll accounts.
  • •Respond to customer emails from the customer service email inbox and perform related documentation.
  • •Process inbound mail, including payments and account updates, while maintaining compliance with company policies and procedures.

Pay and Benefits

Salary: USD 21.44 - 22.07 hourly
Perks:Health InsuranceDentalVisionDisabilityLife InsuranceRetirement SavingsPaid LeavePaid Parental

Key Requirements

  • •6 months or more customer service experience.
  • •6 months or more with heavy volume phone experience in a Contact/Call Center preferred.
  • •Excellent verbal communication skills.
  • •Ability to pass background and drug screenings.
  • •Proficient computer skills in a multi-monitor environment.
Experience:Contact centerCall centerCustomer service
Education:High School
Skills:Verbal communicationActive listeningDocumentationMultitaskingComputer proficiency
Languages:EnglishSpanish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

WSP
Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 1959
WebsiteLinkedIn