AI Solutions & Technical Support (2-year Contract)

Samsung
Singapore
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Skills: ["Analytical skills","Troubleshooting","Problem-solving","Technical communication"]

Design, develop, and support AI-enabled automation and productivity solutions for the SEAO region. Partner with regional stakeholders and IT teams to integrate systems, troubleshoot issues via root-cause analysis, and maintain documentation and technical standards. Evaluate and pilot emerging AI technologies (including LLM/Copilot), monitor performance, and deliver continuous improvements through solution reviews. Communicate technical concepts to non-technical teams and translate operational challenges into scalable, responsible AI adoption.

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FursaFursa
Samsung
Samsung
58 minutes ago

AI Solutions & Technical Support (2-year Contract)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 58 minutes agoStatus: Live

Job Summary

Design, develop, and support AI-enabled automation and productivity solutions for the SEAO region. Partner with regional stakeholders and IT teams to integrate systems, troubleshoot issues via root-cause analysis, and maintain documentation and technical standards. Evaluate and pilot emerging AI technologies (including LLM/Copilot), monitor performance, and deliver continuous improvements through solution reviews. Communicate technical concepts to non-technical teams and translate operational challenges into scalable, responsible AI adoption.
Location: Singapore
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Design and implement AI-enabled tools, automation solutions, and system enhancements to improve operational efficiency.
  • •Support system-to-system integrations and technical implementation of AI and productivity solutions, including troubleshooting and root-cause analysis.
  • •Evaluate emerging AI technologies, support AI proof-of-concepts/pilots, and translate business operational challenges into technical solutions.
  • •Monitor solution performance, prepare technical documentation and implementation guides, and share knowledge with stakeholders.
  • •Collaborate with regional stakeholders, IT teams, vendors, and business users to deliver AI initiatives and continuous improvement through solution reviews.

Key Requirements

  • •5 years of experience in application development, systems integration, automation, or AI technologies.
  • •Hands-on experience with Python, RPA platforms, APIs, scripting, or workflow automation.
  • •Experience developing enterprise productivity or automation solutions.
  • •Knowledge of AI technologies, LLMs, Copilot, or enterprise AI platforms (advantageous).
  • •Strong analytical and troubleshooting skills, with ability to communicate technical concepts to non-technical stakeholders.
Experience:EnterpriseAutomationAI
Skills:Analytical skillsTroubleshootingProblem-solvingTechnical communication
Tech Stack:PythonRPAAPIsScriptingPower AutomatePower AppsPower BILLMsCopilotCloud-based AI servicesAPI integrationWorkflow orchestrationLow-codeNo-code

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn