Officer - Customer Relations

National Bank of Fujairah
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer focus","Collaboration","Work under pressure"]

Deliver unbiased, competent, timely, problem-free customer service in the branch. Improve branch service levels by owning customer complaints through final resolution and contributing to KPI achievement. Train and support new staff, monitor individual/team performance, and escalate issues when needed. Provide feedback to enhance products, services, and processes, and prepare requested reports/statistics. Sell and cross-sell retail products and maintain the cross-sell ratio.

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FursaFursa
National Bank of Fujairah
National Bank of Fujairah
7 hours ago

Officer - Customer Relations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Deliver unbiased, competent, timely, problem-free customer service in the branch. Improve branch service levels by owning customer complaints through final resolution and contributing to KPI achievement. Train and support new staff, monitor individual/team performance, and escalate issues when needed. Provide feedback to enhance products, services, and processes, and prepare requested reports/statistics. Sell and cross-sell retail products and maintain the cross-sell ratio.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide customer financial services that exceed customer expectations through unbiased, timely, problem-free service.
  • •Own customer complaints until final resolution and improve branch service levels.
  • •Support coaching/training and assimilation of new staff using training plans and progress reporting.
  • •Monitor individual and team performance (including attendance and conduct), provide feedback, and escalate when appropriate.
  • •Sell and cross-sell retail products to maintain and develop the cross-sell ratio, and prepare requested reports/statistics.

Key Requirements

  • •2-3 years of banking experience (or experience in any other service industry).
  • •Thorough knowledge of retail banking products, services, policies, and processes.
  • •Strong problem-solving and communication skills, with ability to work under pressure.
  • •Preferably hold a Diploma or Bachelors degree in Commerce.
  • •Ability to provide customer-focused, timely, problem-free service and manage customer complaints to resolution.
Experience:2-3 yearsBanking
Education:Bachelor's in Commerce
Skills:CommunicationProblem-solvingCustomer focusCollaborationWork under pressure

Eligibility

Nationality:National Only

Company Brief

National Bank of Fujairah
Provides corporate and retail banking services in the United Arab Emirates, including accounts, lending, trade finance, treasury, and digital banking solutions. Serves businesses and individual customers through a network focused on the Fujairah and broader UAE market.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Fujairah, United Arab Emirates
Founded: 1982
WebsiteLinkedIn