Intercom

1 month ago

Sales Operations Manager, Sales Development

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Analytical, systems-minded Sales Operations Manager who owns the sales tooling ecosystem, operational workflows, and routing infrastructure to drive scalable growth. Partners with Sales leadership and cross-functional GTM teams to optimize processes, implement automation, and leverage AI to reduce manual work while maintaining governance and documentation. Hybrid work with a Chicago-area presence.

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Act as a trusted operational partner to Sales leadership, proactively identifying opportunities to improve efficiency, scalability, and execution across the GTM organization.

Pay and Benefits

Salary: USD 115,800 - 138,350 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquity

Key Requirements

•Bachelor's degree or equivalent experience.
•5+ years of experience in Sales Operations, Revenue Operations, GTM Systems, or a related function, preferably within a high-growth SaaS environment.
•Deep experience administering and optimizing sales technologies such as Outreach, Gong, ZoomInfo, Sales Navigator, Chili Piper, LeanData, 6sense, or similar platforms.
•Strong understanding of sales process design, routing logic, workflow automation, and system governance.
•Experience managing cross-functional operational projects from requirements gathering through implementation.

Experience:5+ yearsSaaSRevenue OperationsGTM Systems

Education:Bachelor's

Skills:CommunicationProblem-solvingStakeholder managementDocumentationProcess design

Languages:English

Tech Stack:OutreachGongZoomInfoSales NavigatorChili PiperLeanData6senseSalesforceAutomationAI

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

1 month ago

Sales Operations Manager, Sales Development

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Act as a trusted operational partner to Sales leadership, proactively identifying opportunities to improve efficiency, scalability, and execution across the GTM organization.

Pay and Benefits

Salary: USD 115,800 - 138,350 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquity

Key Requirements

•Bachelor's degree or equivalent experience.
•5+ years of experience in Sales Operations, Revenue Operations, GTM Systems, or a related function, preferably within a high-growth SaaS environment.
•Deep experience administering and optimizing sales technologies such as Outreach, Gong, ZoomInfo, Sales Navigator, Chili Piper, LeanData, 6sense, or similar platforms.
•Strong understanding of sales process design, routing logic, workflow automation, and system governance.
•Experience managing cross-functional operational projects from requirements gathering through implementation.

Experience:5+ yearsSaaSRevenue OperationsGTM Systems

Education:Bachelor's

Skills:CommunicationProblem-solvingStakeholder managementDocumentationProcess design

Languages:English

Tech Stack:OutreachGongZoomInfoSales NavigatorChili PiperLeanData6senseSalesforceAutomationAI

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn