Senior Manager, Customer Success Engineering

Postman
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Coaching","Stakeholder management","Executive communication","Operational leadership","Strategic partnership"]

Lead Customer Success Engineering across EMEA and APAC, managing CSEs to drive high-quality customer execution and measurable adoption outcomes. Serve as a key operating partner to International Sales by prioritizing accounts, shaping retention and expansion strategies, and aligning CSE capacity. Build a rigorous operating cadence with KPI tracking, risk escalation, and executive reporting, while partnering with Product to turn customer insights into actionable roadmap feedback.

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Postman
Postman
2 months ago

Senior Manager, Customer Success Engineering

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead Customer Success Engineering across EMEA and APAC, managing CSEs to drive high-quality customer execution and measurable adoption outcomes. Serve as a key operating partner to International Sales by prioritizing accounts, shaping retention and expansion strategies, and aligning CSE capacity. Build a rigorous operating cadence with KPI tracking, risk escalation, and executive reporting, while partnering with Product to turn customer insights into actionable roadmap feedback.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Hire, lead, and develop Customer Success Engineers across EMEA and APAC, setting clear expectations for execution quality and proactive ownership.
  • •Partner with International Sales leadership to prioritize accounts, shape retention and expansion strategies, and align CSE capacity to highest-impact opportunities.
  • •Run operational cadence including account prioritization, engagement inspection, KPI tracking, risk escalation, blocker resolution, and executive reporting.
  • •Own capacity allocation and drive adoption, value acceleration, and measurable customer outcomes while identifying risk and opportunities early.
  • •Partner with Product to capture technical blockers and workflow patterns from CSEs, translating customer insights into actionable feedback.

Pay and Benefits

Perks:Health InsurancePaid LeaveWellness StipendMeal Allowance

Key Requirements

  • •10+ years of experience in forward deployed engineering, customer success, technical account management, solutions engineering, or related SaaS customer-facing roles.
  • •5+ years leading high-performing post-sales or technical customer teams.
  • •Experience managing globally distributed teams across EMEA and/or APAC.
  • •Ability to drive adoption, retention, and customer value outcomes across complex enterprise accounts.
  • •Strong operational leadership skills building scalable processes, execution frameworks, operating cadences, and accountability models.
Experience:10+ yearsSaaSEnterpriseCustomer success
Skills:CoachingStakeholder managementExecutive communicationOperational leadershipStrategic partnership
Languages:English
Tech Stack:APIsDeveloper workflowsIntegrationsCI/CDModern software delivery practices

Company Brief

Postman
Provides a collaborative API development platform enabling design, testing, documentation, and monitoring of APIs. Widely used by developers and teams to streamline API workflows across development and testing lifecycles.
Industry: API Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn