Service Delivery Team Lead, P&T, Time

AECOM
Philippines
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsExperience: 7+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Stakeholder management","Problem-solving","Process improvement"]

Supervise the day-to-day Time & Labor service delivery for key stakeholders by leading a team, managing workflows and controls, and ensuring accurate employee time, production, commissions, wages, and deductions. Manage staffing capacity, run governance discussions, analyze SLA performance and resource utilization, and develop process improvements. Provide reporting, coaching, and escalation support while coordinating highly complex HR services and project status updates.

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AECOM
AECOM
1 day ago

Service Delivery Team Lead, P&T, Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Supervise the day-to-day Time & Labor service delivery for key stakeholders by leading a team, managing workflows and controls, and ensuring accurate employee time, production, commissions, wages, and deductions. Manage staffing capacity, run governance discussions, analyze SLA performance and resource utilization, and develop process improvements. Provide reporting, coaching, and escalation support while coordinating highly complex HR services and project status updates.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Supervise daily Time & Labor operations by leading the team and establishing workflow processes, operating procedures, schedules, and controls.
  • •Manage team workload and capacity; recommend adjustments to staffing models to support shifts and workload volume.
  • •Lead and participate in governance meetings to review operational results, issues, strategies, and solutions to improve performance.
  • •Build and deliver reports and analyses on resource utilization, SLA targets, quality, and process efficiency; flag issues in a timely manner.
  • •Drive process improvements to streamline Time & Labor, improve customer experience, and increase productivity and quality, including support for complex process improvement projects.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance

Key Requirements

  • •Bachelor’s degree in Human Resources, Payroll, or a business-related course (or equivalent).
  • •At least 7 years of experience in outsourcing, shared services, or a similar model, including managing a payroll team supporting AMER region.
  • •Advanced knowledge of HR and HR operations processes and procedures.
  • •Experience using HR systems and payroll/time recording systems such as Oracle, Workday, SAP, PeopleSoft, ServiceNow (or similar).
  • •Advanced proficiency in MS Office and experience creating reporting dashboards and project work related to HR services.
Experience:7+ yearsOutsourcingShared servicesPayrollHR operations
Education:Bachelor's in Human resources, Payroll or business-related course
Skills:LeadershipCoachingStakeholder managementProblem-solvingProcess improvement
Languages:English
Tech Stack:OracleWorkdaySAPPeopleSoftServiceNowMS Office

Company Brief

AECOM
AECOM is a global infrastructure firm providing design, consulting, construction, and management services across transportation, buildings, water, environment, and energy sectors, delivering large-scale projects for public- and private-sector clients worldwide.
Industry: Civil Engineering
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Angeles, United States
Founded: 1990
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