Agentic Solution Engineer

Netomi
India
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5-7 yearsSkills: ["Prompt engineering","Requirement gathering","Solution design","Partnership","Debugging","Troubleshooting","Reliability focus"]

Build and scale agentic workflows and tools using Netomi’s no-code platform for enterprise customer experience use cases. Design high-quality LLM prompts, integrate REST APIs and webhooks, and implement reliable automation with authentication, data mapping, and robust error handling. Apply engineering best practices (retries, timeouts, idempotency) and ensure performance, cost, and fault tolerance. Collaborate across Product, QA, and Delivery to ship production-grade solutions.

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FursaFursa
Netomi
Netomi
3 months ago

Agentic Solution Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Build and scale agentic workflows and tools using Netomi’s no-code platform for enterprise customer experience use cases. Design high-quality LLM prompts, integrate REST APIs and webhooks, and implement reliable automation with authentication, data mapping, and robust error handling. Apply engineering best practices (retries, timeouts, idempotency) and ensure performance, cost, and fault tolerance. Collaborate across Product, QA, and Delivery to ship production-grade solutions.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Design and write high-quality prompts for LLM-based agents.
  • •Build agentic tools and workflows using Netomi’s no-code platform.
  • •Integrate external/internal APIs including authentication, data mapping, and error handling.
  • •Implement unit tests and debug issues to ensure reliable agent workflows.
  • •Optimize agents for performance, cost, and fault tolerance, collaborating with Product, QA, and Delivery teams.

Key Requirements

  • •5-7 years of experience as a Software Development Engineer or similar role.
  • •Strong understanding of prompt engineering and LLM behavior.
  • •Hands-on experience with REST APIs, webhooks, and JSON-based integrations.
  • •Experience with unit testing, debugging, and troubleshooting.
  • •Knowledge of resilient system design patterns for non-happy-path handling.
Experience:5-7 yearsAgentic AIConversational AIWorkflow orchestrationEnterprise customer experienceNo-code automationProduction systems
Skills:Prompt engineeringRequirement gatheringSolution designPartnershipDebuggingTroubleshootingReliability focus
Tech Stack:LLMGPT-class modelsNetomiWorkatoZapierN8nREST APIsWebhooksJSONAuthenticationObservabilityMonitoring

Company Brief

Netomi
Provides an AI-powered customer service platform that automates conversational support across channels, using natural language understanding and automation to resolve customer issues, reduce contact center volume, and improve agent productivity.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
WebsiteLinkedIn