Dell

3 weeks ago

Technical Support Senior Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 49 minutes agoStatus: Live

Job Summary

Provide first-level technical support for Dell customers in Casablanca, handling inquiries by phone/email and online. Diagnose issues across desktops, laptops, and peripherals (printers, tablets, projectors, etc.), and guide installation, configuration, customization, and correct operation using defined procedures. Troubleshoot defects, investigate likely causes, assign incidents per guidelines, and accurately log and track solutions in the customer database.

Location: Casablanca

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide first-level support to customers.
•Use troubleshooting techniques and tools to identify technical defects and issues.
•Assign incidents according to documented guidelines and procedures.
•Support customers through problem resolution, keeping them updated throughout the incident lifecycle.
•Clearly and concisely log and track solution details while maintaining and updating the customer database.

Key Requirements

•Fluent communication skills in English and French.
•Minimum 1-year related experience in Technical Support.
•Ability to analyze and solve technical problems using troubleshooting skills.
•Good organizational and interpersonal skills.
•Excellent telephone and customer handling skills.

Experience:1+ years

Skills:Organizational skillsInterpersonal skillsCustomer handling

Languages:EnglishFrench

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Dell

3 weeks ago

Technical Support Senior Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 49 minutes agoStatus: Live

Job Summary

Location: Casablanca

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide first-level support to customers.
•Use troubleshooting techniques and tools to identify technical defects and issues.
•Assign incidents according to documented guidelines and procedures.
•Support customers through problem resolution, keeping them updated throughout the incident lifecycle.
•Clearly and concisely log and track solution details while maintaining and updating the customer database.

Key Requirements

•Fluent communication skills in English and French.
•Minimum 1-year related experience in Technical Support.
•Ability to analyze and solve technical problems using troubleshooting skills.
•Good organizational and interpersonal skills.
•Excellent telephone and customer handling skills.

Experience:1+ years

Skills:Organizational skillsInterpersonal skillsCustomer handling

Languages:EnglishFrench

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor