Japan Customer Support Representative

Natera
Japan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Communication","Independent work","Problem-solving","Attention to detail","Organizational skills"]

Serve as the primary point of contact for Japanese customers and the Japan Sales team, providing timely, accurate support via phone, email, and other channels. Manage high-volume customer accounts, troubleshoot inquiries, communicate resolutions, and coordinate with internal teams to resolve ordering, reporting, shipping, and customs issues. Document interactions and track recurring issues, while supporting training, tool testing, and mentoring for international support processes.

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FursaFursa
Natera
Natera
2 days ago

Japan Customer Support Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for Japanese customers and the Japan Sales team, providing timely, accurate support via phone, email, and other channels. Manage high-volume customer accounts, troubleshoot inquiries, communicate resolutions, and coordinate with internal teams to resolve ordering, reporting, shipping, and customs issues. Document interactions and track recurring issues, while supporting training, tool testing, and mentoring for international support processes.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide timely, accurate information to Japanese customers and Japan teams via phone, email, and other electronic channels.
  • •Manage high-volume Japanese customer accounts and resolve inquiries promptly, including troubleshooting root causes.
  • •Partner with Sales counterparts to follow up on missing information needed to process and report ordered tests.
  • •Document all customer interactions and actions taken, including follow-ups and updates.
  • •Coordinate with logistics/shipping teams to resolve shipping, customs, or delivery issues related to kits or samples.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability401kCommuter BenefitsPregnancy LeaveReferral ProgramFertility Care

Key Requirements

  • •Fluency in Japanese with English proficiency for email correspondence.
  • •Undergraduate degree and/or 3+ years of related experience.
  • •Previous customer service experience, ideally in healthcare, biotechnology, medical device, or diagnostics.
  • •Ability to work independently, multitask, and use critical thinking to troubleshoot and resolve issues.
  • •Completion of required HIPAA/PHI privacy and security training within 30 days of hire.
Experience:3+ yearsHealthcareBiotechnologyMedical deviceDiagnosticsCustomer support
Education:Bachelor's
Skills:CommunicationIndependent workProblem-solvingAttention to detailOrganizational skills
Languages:JapaneseEnglish
Tech Stack:Microsoft Office

Company Brief

Natera
Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.
Industry: Diagnostics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Carlos, United States
Founded: 2004
WebsiteLinkedIn