Airbnb

2 weeks ago

Global Law Enforcement Operations Enablement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Enable and standardize Law Enforcement Operations by evolving operating frameworks, workflows, tooling, training, and quality performance for teams handling lawful user data requests and serious safety incidents. Own performance oversight across the full response lifecycle, monitor KPIs and SLA adherence, surface risk posture to leadership, and provide thought leadership to close operational gaps and mitigate emerging threats at global scale.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Evolve LEOps’ operating framework including standards, workflows, tooling, training, and quality performance.
•Develop and coordinate performance oversight across intake/triage through investigation, assessment, response, and after-action learning.
•Monitor and report KPIs including case volume/throughput, time-to-resolution by severity tier, SLA adherence, and team quality scores.
•Surface performance trends and risk posture to leadership and support the Global Director LEOps in monitoring team performance.
•Identify operational gaps and risk vulnerabilities, and propose mitigations and improvements to deliver faster, more accurate outcomes.

Pay and Benefits

Salary: USD 125,000 - 145,000

Equity and Bonus:Equity

Key Requirements

•8+ years of experience in complex, data-driven delivery operations, with at least 3 years leading operational development.
•Experience supporting globally distributed teams delivering complex operations within Trust and Safety.
•Proven program-building experience establishing case management systems, workflows, SLAs, and QA processes.
•Subject matter expertise in global data privacy laws affecting disclosures to law enforcement, plus an established network with law enforcement/government authorities.
•Strong metrics and operational fluency: defining KPIs, building reporting, and using data to drive decisions for senior leadership.

Experience:8+ yearsTrust and Safety

Skills:Executive communicationCollaborationCross-functional partnershipWritten communication

Languages:English

Company Brief

Airbnb

Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Airbnb

2 weeks ago

Global Law Enforcement Operations Enablement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Evolve LEOps’ operating framework including standards, workflows, tooling, training, and quality performance.
•Develop and coordinate performance oversight across intake/triage through investigation, assessment, response, and after-action learning.
•Monitor and report KPIs including case volume/throughput, time-to-resolution by severity tier, SLA adherence, and team quality scores.
•Surface performance trends and risk posture to leadership and support the Global Director LEOps in monitoring team performance.
•Identify operational gaps and risk vulnerabilities, and propose mitigations and improvements to deliver faster, more accurate outcomes.

Pay and Benefits

Salary: USD 125,000 - 145,000

Equity and Bonus:Equity

Key Requirements

•8+ years of experience in complex, data-driven delivery operations, with at least 3 years leading operational development.
•Experience supporting globally distributed teams delivering complex operations within Trust and Safety.
•Proven program-building experience establishing case management systems, workflows, SLAs, and QA processes.
•Subject matter expertise in global data privacy laws affecting disclosures to law enforcement, plus an established network with law enforcement/government authorities.
•Strong metrics and operational fluency: defining KPIs, building reporting, and using data to drive decisions for senior leadership.

Experience:8+ yearsTrust and Safety

Skills:Executive communicationCollaborationCross-functional partnershipWritten communication

Languages:English

Company Brief

Airbnb

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn