NTT

2 weeks ago

Messaging Services Advisor

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide steady-state support for messaging infrastructure, handling on-call coverage, escalations, and critical issues. Perform complex issue analysis, troubleshooting, and resolution for client problems, sometimes serving as an SME or in a lead role on major projects. Own maintenance activities including upgrades, patching, and server/configuration updates, while mentoring team members and continuously improving support operations. Expertise includes SharePoint on-prem and SharePoint Online.

Location: Cyberjaya

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Provide steady-state support for messaging infrastructure, including on-call responsibilities, escalations, and handling critical issues.
•Perform complex issue analysis and troubleshoot client problems using integrated data processing and communication solutions.
•Lead or support upgrade, maintenance, and server patching activities, including software installations, upgrades, and tests.
•Apply deep subject-matter expertise for SharePoint technologies, including administration tasks such as permissions, content types, lists, libraries, workflows, and templates.
•Generate monitoring and compliance reports using tools such as Microsoft 365 Security & Compliance Center and SharePoint Admin Center; mentor team members and support continuous improvement.

Key Requirements

•Bachelor’s degree in computer science, engineering, or a related field.
•8+ years of experience with SharePoint Online and OneDrive.
•In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 security hardening and patch/update management.
•Ability to provide advanced technical support and perform complex troubleshooting on integration and escalation issues.
•Microsoft SharePoint certification preferred.

Experience:8+ years

Education:Bachelor's in computer science, Engineering, or related field

Skills:Customer-centric approachCommunicationProblem-solvingAnalytical thinkingIndependent judgment

Tech Stack:SharePoint OnlineSharePoint Admin CenterMicrosoft 365Microsoft 365 Security & Compliance CenterSharePoint on-prem serversOneDriveMicrosoft 365 ecosystem Security hardeningSite collection administrationPermissions modelsHub sitesManaged metadataSearch optimizationRetention policiesMonitoring toolsHealth checksReportingCapacity managementProactive configuration managementSearch engine configuration managementContent management configuration

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT