Service concierge, San Jose

Lucid Motors
San Jose
Workplace: OnsiteFull timeUSD 19 - 26 hourlyFunction: Hospitality & Food ServiceSkills: ["Customer service","Problem-solving","Organization","Communication"]

Provide a world-class experience for Lucid service center clients by greeting customers, answering phones, scheduling appointments, and managing open service tasks and due bills. Generate work order pre-writes, coordinate loaner and rental/ride requests, and support Service Advisors during vehicle intake with documentation and damage reporting. Proactively verify concerns, log all activity in the system, manage supplies, and handle valet duties as needed.

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Lucid Motors
Lucid Motors
1 month ago

Service concierge, San Jose

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide a world-class experience for Lucid service center clients by greeting customers, answering phones, scheduling appointments, and managing open service tasks and due bills. Generate work order pre-writes, coordinate loaner and rental/ride requests, and support Service Advisors during vehicle intake with documentation and damage reporting. Proactively verify concerns, log all activity in the system, manage supplies, and handle valet duties as needed.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Provide world-class customer experience to Lucid clients (internal and external).
  • •Coordinate and schedule client appointments based on service capacity, turnaround time, and priority.
  • •Manage open service tasks and due bills, ensuring timely follow-up and resolution while proactively contacting customers and logging activities in the system.
  • •Manage loaner agreements and coordinate rental vehicle requests, including arranging Lyft rides when needed.
  • •Generate work order pre-writes (including pre-authorization signatures), assist during vehicle check-in with intake forms and photo documentation, and report any damages found.

Pay and Benefits

Salary: USD 19 - 26 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401k

Key Requirements

  • •18 years of age or older.
  • •Demonstrated excellence in customer service.
  • •Ability to solve problems and handle multiple priorities in a fast-paced environment.
  • •Excellent written and verbal communication skills.
  • •Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
Experience:AutomotiveLuxury retailEV powertrainsStartups
Skills:Customer serviceProblem-solvingOrganizationCommunication
Licenses:Valid driver’s license
Languages:English
Tech Stack:Microsoft OfficeDMS softwareService Channel

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn