Carvana

1 month ago

Service Manager, Dealership

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead dealership service operations to drive revenue, gross profit, and customer satisfaction. Oversee daily performance reviews using key metrics (CSI, RO count, gross profit, technician efficiency) and ensure consistent execution of operating standards, including safety and 5S. Manage facilities maintenance and vendor work, monitor warranty processes, and align service operations with OEM policies and audits. Recruit, develop, and mentor up to 40 service team members while sponsoring Lean/Kaizen continuous improvement initiatives.

Location: Cleveland

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead all aspects of the dealership’s service operations to achieve revenue, gross profit, and customer satisfaction targets.
•Oversee KPI reviews and implement action plans to hit targets, including CSI, RO count, gross profit, and technician efficiency.
•Drive execution of operating standards such as standardized work, 5S, safety protocols, and visual management.
•Manage service facilities, vendors, safety standards (including OSHA), and loss-prevention measures while ensuring compliance.
•Recruit, hire, retain, and develop a service team; deliver performance reviews, coaching, and mentor associates while sponsoring Lean/Kaizen improvements.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•Minimum 5 years of management experience in automotive or a lean manufacturing environment.
•Proven track record leading and developing associates.
•Proven ability to deliver project deliverables and company metrics.
•Knowledge of lean manufacturing principles; understanding the Toyota Production System problem-solving model is a plus.
•Valid driver’s license and a clean driving record.

Experience:5+ yearsAutomotiveLean manufacturing

Skills:LeadershipCommunicationAnalysisDecision-makingTeamwork

Licenses:Valid driver’s license

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

1 month ago

Service Manager, Dealership

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Cleveland

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead all aspects of the dealership’s service operations to achieve revenue, gross profit, and customer satisfaction targets.
•Oversee KPI reviews and implement action plans to hit targets, including CSI, RO count, gross profit, and technician efficiency.
•Drive execution of operating standards such as standardized work, 5S, safety protocols, and visual management.
•Manage service facilities, vendors, safety standards (including OSHA), and loss-prevention measures while ensuring compliance.
•Recruit, hire, retain, and develop a service team; deliver performance reviews, coaching, and mentor associates while sponsoring Lean/Kaizen improvements.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•Minimum 5 years of management experience in automotive or a lean manufacturing environment.
•Proven track record leading and developing associates.
•Proven ability to deliver project deliverables and company metrics.
•Knowledge of lean manufacturing principles; understanding the Toyota Production System problem-solving model is a plus.
•Valid driver’s license and a clean driving record.

Experience:5+ yearsAutomotiveLean manufacturing

Skills:LeadershipCommunicationAnalysisDecision-makingTeamwork

Licenses:Valid driver’s license

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website