General Dynamics

1 day ago

IT Support Specialist - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide enterprise IT support for a large office environment, troubleshooting issues across multiple systems and coordinating with customers, technical staff, and management. Support desktop hardware/software, peripherals, web technologies, and operating systems, while handling account management, access problems, and related network and telecommunications needs. Use strong customer service and communication skills to explain complex technical information, prepare briefings and documentation, and help drive smooth transitions to new technologies and platforms.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide customer-facing IT support by diagnosing and resolving moderately complex technical problems across multiple environments.
•Support and maintain desktop technologies, peripherals, and operating systems, including troubleshooting web and security-related guidelines.
•Handle account management and identify and resolve complex access problems for customers and internal stakeholders.
•Coordinate with technical staff and project team members to explain procedures and complex technical information clearly in writing and orally.
•Assist with transition plans by introducing new technology and platforms, and prepare briefings, technical documents, and reports.

Travel: Low travel

Pay and Benefits

Salary: USD 80,179 - 108,477 annually

Perks:401kHealth InsuranceDentalVisionLearning BudgetPaid LeavePaid Parental

Key Requirements

•3+ years of related experience supporting enterprise IT operations in an operational environment including desktop hardware, software, peripherals, web technologies, and operating systems.
•Experience with account management, network infrastructure, and telecommunications, including resolving complex access problems.
•Experience supporting one or more service areas such as Requirements Management, Desktop Technologies, Corporate Applications, Access Administration, or Voice Infrastructure.
•Ability to elicit and diagnose moderately complex technical problems from non-technical customers across multiple environments.
•Bachelor’s degree in Computer Science, Engineering, or a related technical discipline (or equivalent education, certifications/training, or work experience).

Experience:3+ yearsEnterprise IT

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingTeamworkPlanning

Tech Stack:IT SupportDesktop hardwareDesktop technologiesWeb technologiesOperating systemsNetwork infrastructureTelecommunicationsMainframe environmentsCorporate applicationsAccess administrationVoice infrastructureVideo teleconferencing (VTC)Project management

Eligibility

Security Clearance:Top Secret SCIPolygraph

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

1 day ago

IT Support Specialist - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide customer-facing IT support by diagnosing and resolving moderately complex technical problems across multiple environments.
•Support and maintain desktop technologies, peripherals, and operating systems, including troubleshooting web and security-related guidelines.
•Handle account management and identify and resolve complex access problems for customers and internal stakeholders.
•Coordinate with technical staff and project team members to explain procedures and complex technical information clearly in writing and orally.
•Assist with transition plans by introducing new technology and platforms, and prepare briefings, technical documents, and reports.

Travel: Low travel

Pay and Benefits

Salary: USD 80,179 - 108,477 annually

Perks:401kHealth InsuranceDentalVisionLearning BudgetPaid LeavePaid Parental

Key Requirements

•3+ years of related experience supporting enterprise IT operations in an operational environment including desktop hardware, software, peripherals, web technologies, and operating systems.
•Experience with account management, network infrastructure, and telecommunications, including resolving complex access problems.
•Experience supporting one or more service areas such as Requirements Management, Desktop Technologies, Corporate Applications, Access Administration, or Voice Infrastructure.
•Ability to elicit and diagnose moderately complex technical problems from non-technical customers across multiple environments.
•Bachelor’s degree in Computer Science, Engineering, or a related technical discipline (or equivalent education, certifications/training, or work experience).

Experience:3+ yearsEnterprise IT

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingTeamworkPlanning

Eligibility

Security Clearance:Top Secret SCIPolygraph

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn