IT Support Specialist - TS/SCI with Polygraph

General Dynamics
United States
Workplace: OnsiteFull timeUSD 80,179 - 108,477Function: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Customer service","Interpersonal communication","Problem solving","Written communication","Independent work"]

Provide enterprise IT support in an operational environment, supporting desktop hardware/software, peripherals, web technologies, security guidelines, and operating systems. Manage customer accounts and assist with network infrastructure, telecommunications, access administration, and voice infrastructure. Diagnose and resolve complex issues across multiple environments, including access problems, while interfacing with customers and technical teams. Lead or contribute as needed to ensure timely resolutions, clear technical documentation, and effective transition plans for new technologies.

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General Dynamics
General Dynamics
1 month ago

IT Support Specialist - TS/SCI with Polygraph

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide enterprise IT support in an operational environment, supporting desktop hardware/software, peripherals, web technologies, security guidelines, and operating systems. Manage customer accounts and assist with network infrastructure, telecommunications, access administration, and voice infrastructure. Diagnose and resolve complex issues across multiple environments, including access problems, while interfacing with customers and technical teams. Lead or contribute as needed to ensure timely resolutions, clear technical documentation, and effective transition plans for new technologies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide day-to-day IT support for enterprise systems including desktops, peripherals, web technologies, and operating systems.
  • •Support network infrastructure and telecommunications, including access administration and voice infrastructure as needed.
  • •Investigate and resolve complex access and technical issues across multiple environments, communicating clearly with customers and technical teams.
  • •Assist with requirements and program/project milestones, including basic knowledge of project management concepts.
  • •Prepare and deliver technical documentation, reports, and briefings; support transition plans introducing new technology and platforms.
Travel: Low travel

Pay and Benefits

Salary: USD 80,179 - 108,477
Perks:401kHealth InsuranceDentalVisionPaid LeaveParental Leave

Key Requirements

  • •3+ years of related IT experience supporting operational environments including desktop hardware, software, peripherals, web technologies, security guidelines, and operating systems in large mainframe environments.
  • •Experience with account management, network infrastructure, and telecommunications.
  • •Experience across one or more service areas within a large office environment, such as desktop technologies, corporate applications, access administration, requirements management, or voice infrastructure.
  • •Ability to analyze moderately complex technical problems from non-technical customers and diagnose, analyze, and resolve issues across multiple environments.
  • •Bachelor’s degree in Computer Science/Engineering (or equivalent combination of education, technical certifications/training, or work experience).
Experience:3+ yearsIT supportEnterprise ITGovernmentInfrastructure
Education:Bachelor's in Computer Science, Engineering, or a related technical discipline
Skills:Customer serviceInterpersonal communicationProblem solvingWritten communicationIndependent work
Tech Stack:Desktop hardwareDesktop technologiesWeb technologiesOperating systemsNetwork infrastructureTelecommunicationsAccess administrationVoice infrastructureMainframe

Eligibility

Nationality:US National
Security Clearance:TS/SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn