Guest Services Representative

Live Nation Entertainment
United States
Part timeUSD 17 - 20 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Strategic thinking","Judgment","Teamwork"]

Interact with guests to provide product and service information, resolve inquiries, and handle complaints through inbound calls and in-person support. Adapt to customer needs, take/enter/cancel orders, and accurately document interactions and transactions. Support venue recycling efforts and refer unresolved issues to designated departments. Deliver service that maintains customer loyalty while soliciting additional products or services when appropriate.

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FursaFursa
Live Nation Entertainment
Live Nation Entertainment
2 days ago

Guest Services Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Interact with guests to provide product and service information, resolve inquiries, and handle complaints through inbound calls and in-person support. Adapt to customer needs, take/enter/cancel orders, and accurately document interactions and transactions. Support venue recycling efforts and refer unresolved issues to designated departments. Deliver service that maintains customer loyalty while soliciting additional products or services when appropriate.
Location: United States
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Deliver exemplary customer service by answering inbound calls and resolving guest concerns.
  • •Adapt to customer needs and solicit new or additional products/services when appropriate.
  • •Provide information by phone or in person and take/enter/cancel orders or account details.
  • •Maintain accurate records of customer interactions, inquiries, complaints, and actions taken.
  • •Participate in venue recycling efforts and refer unresolved grievances to designated departments.

Pay and Benefits

Salary: USD 17 - 20 hourly

Key Requirements

  • •Strong strategic thinking and creative problem-solving skills.
  • •Excellent verbal, written, and interpersonal communication skills.
  • •Acute judgment with tact and diplomacy when resolving guest concerns.
  • •A strong sense of teamwork and ability to execute programs.
  • •Ability to constantly walk/climb stairs and lift/carry 50 lbs+ (and occasional sitting).
Skills:CommunicationProblem-solvingStrategic thinkingJudgmentTeamwork

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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