Security Operations Center Associate

Carvana
Phoenix
Workplace: OnsiteFull timeUSD 20 - 21 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Interpersonal skills","Problem-solving","Multitasking"]

Monitor and analyze security risks for Carvana sites as part of a 24/7 Safe and Secure Operations Center. You’ll oversee CCTV, access control, and alarm systems, handle routine and emergency phone lines, and triage incidents. Using security technology and business intelligence tools, you’ll assess potential impact, follow escalation protocols, dispatch responders as needed, maintain incident communications records, and provide top-tier support to employees, vendors, and guests.

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FursaFursa
Carvana
Carvana
1 day ago

Security Operations Center Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Monitor and analyze security risks for Carvana sites as part of a 24/7 Safe and Secure Operations Center. You’ll oversee CCTV, access control, and alarm systems, handle routine and emergency phone lines, and triage incidents. Using security technology and business intelligence tools, you’ll assess potential impact, follow escalation protocols, dispatch responders as needed, maintain incident communications records, and provide top-tier support to employees, vendors, and guests.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service to internal and external customers.
  • •Monitor CCTV, access control, and alarm systems and support Safe and Secure technology operations.
  • •Answer routine and emergency calls, monitor alarms/video equipment, and provide assistance to employees, vendors, and guests.
  • •Utilize defined protocols to detect, analyze, alert, and escalate incidents impacting employees, assets, venues, or offices.
  • •Respond to life safety incidents and dispatch appropriate personnel (e.g., Safe and Secure Associates, facilities, police, fire, EMS) as required.

Pay and Benefits

Salary: USD 20 - 21 hourly
Perks:Health InsuranceDentalVision401kWellness StipendStudent Loan

Key Requirements

  • •High school diploma or GED equivalent.
  • •2 years of previous Security Operations or Call Center experience.
  • •Ability to work flexible hours/shifts and potential overtime as needed.
  • •Strong customer service and demonstrated communication skills for phone/email troubleshooting.
  • •Ability to meet deadlines in a fast-paced environment with minimal direction.
Experience:2+ yearsCall center
Education:High School in business, finance or criminal justice (ideally)
Skills:Customer serviceCommunicationInterpersonal skillsProblem-solvingMultitasking
Languages:English
Tech Stack:CCTVAccess controlAlarm monitoringJiraWrikeMS ProjectSMSEmailRemote connectivity tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn