Customer Support Team Leader

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 29,103 - 31,409Function: Customer Support (Service Desk)Skills: ["Leadership","Communication","Problem-solving","Attention to detail","Customer focus"]

Lead domestic and housekeeping colleagues within the Health team to deliver clean, safe, and welcoming services at Forth Valley Royal Hospital. Coordinate resources, allocate colleagues, monitor performance, and guide teams to maintain hygiene, safety, and compliance standards. Support recruitment, induction, training, return-to-work, and absence management. Manage stock control and records, and build strong relationships with patients, visitors, and staff to ensure excellent customer service.

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FursaFursa
Serco
Serco
1 day ago

Customer Support Team Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead domestic and housekeeping colleagues within the Health team to deliver clean, safe, and welcoming services at Forth Valley Royal Hospital. Coordinate resources, allocate colleagues, monitor performance, and guide teams to maintain hygiene, safety, and compliance standards. Support recruitment, induction, training, return-to-work, and absence management. Manage stock control and records, and build strong relationships with patients, visitors, and staff to ensure excellent customer service.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead and support domestic and housekeeping teams to deliver high standards across departmental areas.
  • •Allocate colleagues and resources to meet operational requirements and service demands.
  • •Monitor performance, provide guidance, and ensure colleagues understand roles and responsibilities.
  • •Support recruitment, induction, training, return-to-work interviews, and absence management activities.
  • •Ensure compliance with Health and Safety, COSHH, hygiene, and operational policies; manage stock control and records.

Pay and Benefits

Salary: GBP 29,103 - 31,409
Perks:PensionPaid LeaveLearning BudgetEmployee Assistance

Key Requirements

  • •Experience supervising colleagues, monitoring standards, and leading teams in a service environment.
  • •Strong communication skills to engage effectively at all levels.
  • •A proactive approach with confidence to use initiative and solve problems.
  • •Good attention to detail and a commitment to maintaining high standards of hygiene and safety.
  • •Comfortable working in a busy healthcare environment; membership of the PVG Scheme required.
Experience:Healthcare
Skills:LeadershipCommunicationProblem-solvingAttention to detailCustomer focus

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn