Help Desk Specialist

Qureos
Houston
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Customer service","Ability to work under pressure","Multitasking"]

Provide first-line technical support as the main point of contact for end users in Houston. Diagnose and resolve hardware, software, and network issues, deliver remote assistance, and guide users through troubleshooting. Maintain accurate support ticket records, escalate complex problems to the right IT teams, and clearly communicate technical details to non-technical users while ensuring timely, customer-focused resolutions.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qureos
Qureos
2 days ago

Help Desk Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 59 minutes agoStatus: Live

Job Summary

Provide first-line technical support as the main point of contact for end users in Houston. Diagnose and resolve hardware, software, and network issues, deliver remote assistance, and guide users through troubleshooting. Maintain accurate support ticket records, escalate complex problems to the right IT teams, and clearly communicate technical details to non-technical users while ensuring timely, customer-focused resolutions.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for technical inquiries and support requests.
  • •Diagnose and resolve hardware, software, and network issues.
  • •Provide remote assistance and guide customers through troubleshooting steps.
  • •Escalate complex issues to the appropriate IT teams and maintain accurate support ticket records.
  • •Communicate technical information clearly to non-technical users and ensure timely customer satisfaction.

Key Requirements

  • •Bachelor's degree in Computer Science, Information Technology, or a related field.
  • •Minimum of 2 years of experience in a Help Desk or technical support role.
  • •Strong technical knowledge of computer systems, hardware, and software.
  • •Experience with Windows and Mac operating systems.
  • •Familiarity with remote desktop tools and ticketing systems.
Experience:2+ years
Education:Bachelor's in Computer Science, Information Technology or related field
Skills:Problem-solvingCommunicationCustomer serviceAbility to work under pressureMultitasking
Certifications:CompTIA A+Microsoft Certified Professional
Tech Stack:WindowsMacRemote desktop toolsTicketing systemsHardwareSoftwareNetwork issues

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn