Citizens Bank

1 month ago

Head of Decisioning Analytics & Optimization

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead analytics for Citizens’ enterprise decisioning ecosystem powered by Pega CDH. Build and govern measurement of Next-Best-Action outcomes, optimize Adaptive Decisioning across channels, ensure transparency and regulatory alignment, and drive data-driven prioritization and cross-functional collaboration to maximize business value and customer outcomes.

Location: Pittsburgh

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Director level

Key Responsibilities

•Own the framework for measuring customer and financial value generated by NBAs, partnering with Marketing Measurement and ED&A to ensure consistent, credible outcomes reporting and insights.
•Lead monitoring and optimization of Adaptive Decisioning (ADM) performance, establishing standards across platform, channel, action, and treatment levels.
•Ensure decisioning transparency by translating model-driven outcomes into clear business rationale, including why decisions were made and how constraints and values influenced outcomes.
•Oversee governance of decisioning inputs including predictive values, business value frameworks, constraints, contact policies, and prioritization logic.
•Coordinate with Risk, Compliance, Legal, and Model Risk Management to ensure decisioning analytics adhere to governance and regulatory expectations.

Key Requirements

•8–12+ years of experience in decisioning analytics, marketing analytics, customer analytics, or optimization, preferably in a regulated environment.
•Experience with Pega Customer Decision Hub and Adaptive Decisioning.
•Demonstrated leadership translating analytics into business and customer outcomes.
•Experience with experimentation, optimization, and performance measurement.
•Strong cross-functional partnership and stakeholder influence skills.

Experience:8-12 yearsData analyticsMarketing analyticsDecisioningBankingRegulatory environment

Education:Bachelor's

Skills:LeadershipStakeholder influenceCommunicationBusiness storytellingAnalytical thinking

Languages:English

Tech Stack:Pega CDHAdaptive DecisioningData analytics tools

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website

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Citizens Bank

1 month ago

Head of Decisioning Analytics & Optimization

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Pittsburgh

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Director level

Key Responsibilities

•Own the framework for measuring customer and financial value generated by NBAs, partnering with Marketing Measurement and ED&A to ensure consistent, credible outcomes reporting and insights.
•Lead monitoring and optimization of Adaptive Decisioning (ADM) performance, establishing standards across platform, channel, action, and treatment levels.
•Ensure decisioning transparency by translating model-driven outcomes into clear business rationale, including why decisions were made and how constraints and values influenced outcomes.
•Oversee governance of decisioning inputs including predictive values, business value frameworks, constraints, contact policies, and prioritization logic.
•Coordinate with Risk, Compliance, Legal, and Model Risk Management to ensure decisioning analytics adhere to governance and regulatory expectations.

Key Requirements

•8–12+ years of experience in decisioning analytics, marketing analytics, customer analytics, or optimization, preferably in a regulated environment.
•Experience with Pega Customer Decision Hub and Adaptive Decisioning.
•Demonstrated leadership translating analytics into business and customer outcomes.
•Experience with experimentation, optimization, and performance measurement.
•Strong cross-functional partnership and stakeholder influence skills.

Experience:8-12 yearsData analyticsMarketing analyticsDecisioningBankingRegulatory environment

Education:Bachelor's

Skills:LeadershipStakeholder influenceCommunicationBusiness storytellingAnalytical thinking

Languages:English

Tech Stack:Pega CDHAdaptive DecisioningData analytics tools

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website