CC Voice Inbound Agent (Motherwell, GB, ML1 4WQ)

HSBC
United Kingdom
Workplace: HybridFull timeGBP 25,000+ annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Resilience","Problem-solving","Attention to detail","Customer focus"]

Join HSBC’s Premier Banking Overnights Team in a 24/7 contact centre environment. You’ll provide exceptional telephone customer service, resolve queries, and accurately process transactions using multiple systems. During onboarding, you’ll receive comprehensive training with live call support, then work from home initially with occasional office attendance. You’ll also help educate customers on HSBC products and alternative digital banking platforms.

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HSBC
HSBC
1 day ago

CC Voice Inbound Agent (Motherwell, GB, ML1 4WQ)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Join HSBC’s Premier Banking Overnights Team in a 24/7 contact centre environment. You’ll provide exceptional telephone customer service, resolve queries, and accurately process transactions using multiple systems. During onboarding, you’ll receive comprehensive training with live call support, then work from home initially with occasional office attendance. You’ll also help educate customers on HSBC products and alternative digital banking platforms.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver outstanding telephone customer service to resolve customer queries.
  • •Process customer transactions accurately and efficiently using multiple systems.
  • •Handle conversations on the telephone in a friendly and professional manner.
  • •Support customers in understanding HSBC products and alternative digital banking platforms.
  • •Maintain high accuracy, problem-solving, and attention to detail in a busy 24/7 contact centre.

Pay and Benefits

Salary: GBP 25,000 annually
Perks:Paid Leave

Key Requirements

  • •Provide exceptional telephone-based customer service to resolve customer queries in a friendly, professional way.
  • •Be resilient and able to work in a busy contact centre environment while handling calls.
  • •Use multiple systems to process a wide range of transactions at pace with a high degree of accuracy.
  • •Demonstrate strong problem-solving skills and excellent attention to detail.
  • •Support customers by educating them on HSBC products and alternative digital banking platforms.
Skills:CommunicationResilienceProblem-solvingAttention to detailCustomer focus

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn