Sr. Manager, Commercial Strategy (Partner Operations)

Thumbtack
Ontario
Workplace: RemoteFull timeFunction: Strategy & Corporate DevelopmentSkills: ["Problem-solving","Analytical rigor","Communication","Ability to influence","Bias for action"]

Lead the Partner Operations sub-team within the Commercial Strategy organization, driving scalable systems and processes for Thumbtack’s partnerships. Manage a team across North America and the Philippines, optimize tools like Salesforce and revenue orchestration, and ensure high-quality partnership reporting, finance workflows, and partner support. Own cross-functional initiatives across Product, Engineering, Marketing, Sales, and Finance to enable partnership growth through operational excellence and continuous improvement.

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Thumbtack
Thumbtack
10 months ago

Sr. Manager, Commercial Strategy (Partner Operations)

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead the Partner Operations sub-team within the Commercial Strategy organization, driving scalable systems and processes for Thumbtack’s partnerships. Manage a team across North America and the Philippines, optimize tools like Salesforce and revenue orchestration, and ensure high-quality partnership reporting, finance workflows, and partner support. Own cross-functional initiatives across Product, Engineering, Marketing, Sales, and Finance to enable partnership growth through operational excellence and continuous improvement.
Location: Ontario
Workplace: Remote
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Sr. Manager level

Key Responsibilities

  • •Own and optimize partnership tools, processes, and workflows (e.g., Salesforce configuration and revenue tools).
  • •Lead partnership reporting by maintaining clean data and providing insights on pipeline health and performance metrics/OKRs.
  • •Oversee partnership finance systems to ensure partners are paid correctly and on time.
  • •Drive BDR operations, including partner requests processes, compensation, performance tracking, and operational efficiency.
  • •Lead partnership support and capability building, resolving onboarding/integration issues and launching scaled programs like a partner call center.

Key Requirements

  • •7+ years of experience in partnership operations, revenue operations, sales operations, program management, consulting, or business operations
  • •3+ years of people leadership, managing and developing teams across diverse functions or geographies
  • •Strong technical proficiency with tools like Salesforce, Salesloft, Looker, SQL, and other partner/revenue operations systems
  • •Exceptional program and project management skills to execute multiple initiatives with minimal oversight
  • •Operational excellence mindset with strong cross-functional communication and influence without authority
Skills:Problem-solvingAnalytical rigorCommunicationAbility to influenceBias for action
Tech Stack:SalesforceSalesloftLookerSQL

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn