Senior Customer Development Rep

HSBC
Beijing
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Interpersonal skills","Presentation","Customer service","Sales","English"]

Senior Customer Development Rep responsible for proactively managing a complex client portfolio within HSBC's Branch and Retail Banking, delivering tailored solutions, ensuring smooth handover to relationship managers, handling inquiries and complaints, and contributing to team improvements while upholding fair outcomes in financial markets.

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FursaFursa
HSBC
HSBC
3 months ago

Senior Customer Development Rep

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Senior Customer Development Rep responsible for proactively managing a complex client portfolio within HSBC's Branch and Retail Banking, delivering tailored solutions, ensuring smooth handover to relationship managers, handling inquiries and complaints, and contributing to team improvements while upholding fair outcomes in financial markets.
Location: Beijing
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Proactively manage a complex portfolio of clients, becoming a trusted advisor to lead strategic dialogues with clients at a portfolio level through the understanding of specific business requirements and delivering creative and flexible customer solutions.
  • •Hand over customer relationships properly to their relationship managers after closing sales.
  • •Provide excellent services to customers and ensure all enquiries and complaints are accurately and effectively resolved to customers’ satisfaction.
  • •Participate actively in team building activities to share information/ideas while contributing suggestions for work improvement.
  • •Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Key Requirements

  • •University degree or above (recognized by the state).
  • •Strong interpersonal skills and effective presentation skills.
  • •Well-developed service and sales attitude with ability to work under pressure.
  • •Presentable, Outgoing and Persuasive.
  • •Good oral and written English is preferable.
Experience:BankingWealth managementFinancial services
Education:Bachelor's
Skills:Interpersonal skillsPresentationCustomer serviceSalesEnglish
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn