HSBC

3 hours ago

Global Payment Solutions- Client Service Manager- French Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Develop strong, service-focused relationships with an assigned portfolio of clients for Global Payment Solutions, owning the end-to-end service experience across the GPS service landscape. Resolve complex client inquiries, manage and coordinate client escalations and remediation, and monitor case activity to identify risks and improvement opportunities. Oversee local client-initiated projects and collaborate with global counterparts to ensure timely, proactive communication and delivery.

Location: Edinburgh

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Field and resolve complex service inquiries, ensuring timely responses and proactive communications until client expectations are met.
•Evaluate options to resolve complex queries, weighing pros/cons and escalating challenges when needed.
•Own client escalations and coordinate remediation, including communications to clients and internal stakeholders.
•Monitor client case type/activity to identify risks, issues, and improvement opportunities.
•Oversee local client-initiated projects and engage global counterparts for maintenance requests, client queries, and escalations.

Pay and Benefits

Perks:Health InsurancePensionPaid Leave

Key Requirements

•Fluent in French (minimum B2).
•Experience working in international global banking or within financial services.
•Experience in a fast-paced, service-oriented environment with continually changing priorities.
•Analytical mindset and desire to solve problems for others.
•Knowledge of a Corporate Treasury environment, including foreign exchange, intercompany loans, payroll, and payments.

Experience:Global bankingFinancial services

Skills:Analytical mindsetProblem-solvingCommunicationInterpersonal skillsEmpathyTime managementOrganizationStakeholder management

Languages:French

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

3 hours ago

Global Payment Solutions- Client Service Manager- French Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Edinburgh

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Field and resolve complex service inquiries, ensuring timely responses and proactive communications until client expectations are met.
•Evaluate options to resolve complex queries, weighing pros/cons and escalating challenges when needed.
•Own client escalations and coordinate remediation, including communications to clients and internal stakeholders.
•Monitor client case type/activity to identify risks, issues, and improvement opportunities.
•Oversee local client-initiated projects and engage global counterparts for maintenance requests, client queries, and escalations.

Pay and Benefits

Perks:Health InsurancePensionPaid Leave

Key Requirements

•Fluent in French (minimum B2).
•Experience working in international global banking or within financial services.
•Experience in a fast-paced, service-oriented environment with continually changing priorities.
•Analytical mindset and desire to solve problems for others.
•Knowledge of a Corporate Treasury environment, including foreign exchange, intercompany loans, payroll, and payments.

Experience:Global bankingFinancial services

Skills:Analytical mindsetProblem-solvingCommunicationInterpersonal skillsEmpathyTime managementOrganizationStakeholder management

Languages:French

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn