Consumer Repossession Manager

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Leadership","Communication","Problem-solving","Analytical skills","Detail orientation"]

Provide leadership to a department handling customer-centric workflows in consumer lending, including resolving escalated service issues and overseeing issues management. Lead cross-functional teams of exempt/nonexempt staff and contractors, plan and monitor workflows for efficiency and compliance, and serve as a subject matter expert with risk partners and external auditors. Drive change management, review processes for risk exposure, identify training needs, and manage performance and hiring activities.

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Fifth Third Bancorp
Fifth Third Bancorp
10 hours ago

Consumer Repossession Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide leadership to a department handling customer-centric workflows in consumer lending, including resolving escalated service issues and overseeing issues management. Lead cross-functional teams of exempt/nonexempt staff and contractors, plan and monitor workflows for efficiency and compliance, and serve as a subject matter expert with risk partners and external auditors. Drive change management, review processes for risk exposure, identify training needs, and manage performance and hiring activities.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide department leadership to meet or exceed customer service and productivity goals.
  • •Oversee workflows to maintain efficiency, compliance, and regulatory requirements.
  • •Serve as a subject matter expert with risk partners and external auditors; oversee issues management to close process gaps.
  • •Resolve escalated customer or service issues to deliver best-in-class service.
  • •Identify training and development needs; conduct performance reviews and support hiring/selection recommendations.

Key Requirements

  • •High school diploma required; bachelor's degree preferred.
  • •3+ years supervisory/lead experience required.
  • •3+ years collections, customer service, operations, or equivalent experience required.
  • •Strong verbal and written communication skills.
  • •Proven leadership, initiative, detail orientation, analytical skills, and ability to problem-solve independently.
Experience:3+ yearsCollectionsCustomer serviceConsumer lendingOperationsRisk management
Education:High School
Skills:LeadershipCommunicationProblem-solvingAnalytical skillsDetail orientation
Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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