Helpdesk Associate - ITIL

NTT
Noida
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Teamwork","Troubleshooting","Independent work"]

Provide IT service desk support to end-users by answering questions, guiding troubleshooting, and training users on IT devices, applications, and processes. Log, update, and escalate support tickets promptly, and support end-user IT onboarding. Partner with internal IT teams on testing, integration, and maintenance, while identifying opportunities to improve processes and technology. Work in a 24/7 rotational-shift model with in-office attendance.

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FursaFursa
NTT
NTT
3 months ago

Helpdesk Associate - ITIL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide IT service desk support to end-users by answering questions, guiding troubleshooting, and training users on IT devices, applications, and processes. Log, update, and escalate support tickets promptly, and support end-user IT onboarding. Partner with internal IT teams on testing, integration, and maintenance, while identifying opportunities to improve processes and technology. Work in a 24/7 rotational-shift model with in-office attendance.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
  • •Record, update, and escalate support issues to the next level promptly.
  • •Support IT onboarding activities for end-users.
  • •Collaborate with internal IT teams on system testing, integration, and maintenance.
  • •Discover and evaluate new IT business tools and implement process and technology improvements.

Key Requirements

  • •Strong English written and verbal communication skills.
  • •Exceptional customer service skills and ability to work with various stakeholders.
  • •Strong troubleshooting skills for bug finding and resolution.
  • •Ability to work independently within a diverse global team.
  • •Knowledge of IT troubleshooting across Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment.
Skills:Customer serviceCommunicationTeamworkTroubleshootingIndependent work
Languages:English
Tech Stack:ITILWindows 10MacOSIOSAndroidGoogle SuiteMicrosoft environmentIT devicesIT applications

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn