Key Account Manager (f/m/d)

Bunch
Berlin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Relationship-building","Analytical thinking","Stakeholder management","Problem-solving"]

Key Account Manager responsible for post-sales lifecycle, building trust-based relationships with fund managers and investors, driving retention and expansion, and collaborating with cross-functional teams to scale bunch’s customer success strategy in private markets.

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FursaFursa
Bunch
Bunch
2 months ago

Key Account Manager (f/m/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Key Account Manager responsible for post-sales lifecycle, building trust-based relationships with fund managers and investors, driving retention and expansion, and collaborating with cross-functional teams to scale bunch’s customer success strategy in private markets.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints.
  • •Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with Operations, Product, Sales, Legal, and Finance.
  • •Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements.
  • •Own and optimise key customer metrics, including NPS, retention, NRR, and escalation management.
  • •Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.

Pay and Benefits

Perks:Remote WorkPaid LeaveHybrid Office

Key Requirements

  • •3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
  • •Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders.
  • •Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.
  • •Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities.
  • •Proficiency in English; German is a strong advantage.
Experience:3+ yearsPrivate marketsFintechCapital markets
Skills:CommunicationRelationship-buildingAnalytical thinkingStakeholder managementProblem-solving
Languages:EnglishGerman

Company Brief

Bunch
bunch builds an end-to-end operating system for private markets, digitizing fund and entity creation, investor onboarding, and portfolio operations to streamline fund administration for VCs, PE and alternative asset managers.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Valuation: USD 50M to 100M
Funding: Series A
Headquarters: Berlin, Germany
Founded: 2021
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor