Bunch

1 month ago

Key Account Manager (f/m/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Key Account Manager responsible for post-sales lifecycle, building trust-based relationships with fund managers and investors, driving retention and expansion, and collaborating with cross-functional teams to scale bunch’s customer success strategy in private markets.

Location: Berlin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints.
•Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with Operations, Product, Sales, Legal, and Finance.
•Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements.
•Own and optimise key customer metrics, including NPS, retention, NRR, and escalation management.
•Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.

Pay and Benefits

Perks:Remote WorkPaid LeaveHybrid Office

Key Requirements

•3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
•Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders.
•Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.
•Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities.
•Proficiency in English; German is a strong advantage.

Experience:3+ yearsPrivate marketsFintechCapital markets

Skills:CommunicationRelationship-buildingAnalytical thinkingStakeholder managementProblem-solving

Languages:EnglishGerman

Company Brief

Bunch

bunch builds an end-to-end operating system for private markets, digitizing fund and entity creation, investor onboarding, and portfolio operations to streamline fund administration for VCs, PE and alternative asset managers.

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Valuation: USD 50M to 100M

Funding: Series A

Headquarters: Berlin, Germany

Founded: 2021

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Bunch

1 month ago

Key Account Manager (f/m/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Berlin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints.
•Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with Operations, Product, Sales, Legal, and Finance.
•Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements.
•Own and optimise key customer metrics, including NPS, retention, NRR, and escalation management.
•Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.

Pay and Benefits

Perks:Remote WorkPaid LeaveHybrid Office

Key Requirements

•3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
•Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders.
•Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.
•Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities.
•Proficiency in English; German is a strong advantage.

Experience:3+ yearsPrivate marketsFintechCapital markets

Skills:CommunicationRelationship-buildingAnalytical thinkingStakeholder managementProblem-solving

Languages:EnglishGerman

Company Brief

Bunch

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Valuation: USD 50M to 100M

Funding: Series A

Headquarters: Berlin, Germany

Founded: 2021

Glassdoor: 4.0

Website LinkedIn Glassdoor